Ms. Marta Ts. Dencheva

My previous work experience has been in the Customer Service and Sales Associate field. Whether I'm working in the inflight food and international airlines pace or catering, my number one goal is making the airlines feel satisfied no matter if it is economy , first or business class plating. My work ethics have been earned by serving customers in restaurants and following attention in detail in catering.

Im interested in changing positions as well in different field since I want to upgrade my qualities and work ethics and continue my improvement in the desired area.

• Capture and input customer data into company database to enable the promotion of customer loyalty and repeat visits.
• Take proper and accurate record for all stock, processing web orders, payments and refunds over the phone , receive and investigate complaint from customers and ensure successful and prompt resolution.
• Perform other tasks the store manager may assign based on the store demands.

• Consistently provided friendly guest service and heartfelt hospitality
• Promptly and empathetically handled guest concerns and complaints
• Maintained high standards of customer service during high volume ,fast paced operations
• Assembled food orders and prepared pre starters following specific method required quick prep time

• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Devised activities helping children develop physically and mentally.
• Maintained appropriate control of children through confident communication and positive encouragement.
• Boosted children's wellbeing by establishing a scheduled routine of eating, playing, bathing and sleeping.
• Travelled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.