Ms. Mareshah Pereira

• Leadership

Led hospitality teams, managing housekeeping staff and overseeing daily operations to maintain high service standards Demonstrated leadership in academic settings as a student representative and sports team captain, fostering coordination and accountability

• Customer engagement

Consistently delivered warm, attentive service as a waiter and volunteer worker, enhancing customer satisfaction and increasing referrals Promoted trust and repeat engagement through effective communication and personalized service in both dining and retail environments

• Proficient multitasking

Balanced multiple responsibilities across fast-paced roles such as processing orders, managing shifts, resolving guest issues, and handling financial records without compromising quality or efficiency Successfully adapted to dynamic service environments while maintaining focus and composure

• Cross-functional teamwork

Collaborated seamlessly with kitchen staff, HR personnel, and retail teams to ensure smooth operations and exceptional service delivery Played a key role in training programs, employee engagement projects, and charity initiatives requiring team coordination across functions

• Effective management

Oversaw guest services, staff performance, and regulatory compliance at hotels and restaurants, ensuring smooth operations and guest satisfaction Contributed to workforce development through structured onboarding, employee record management, and performance tracking systems

• Clear Communication Skills

Maintained clear, concise communication with staff and customers to coordinate orders, resolve issues, and promote services effectively Represented student bodies and departments, refining public speaking and interpersonal communication in both formal and customer-facing roles