Mr. Yusuf Napaul

Pre-Opening Set-up, Vision, and Concept; Establishing 130QG as the market leader in luxury residential living. 50 Brand new units with 78 Bedrooms 5-star luxurious Apartments and Penthouses a £120Million property investment creating on delivery impeccable residential lifestyle services directly aimed at the High-profile clientele Royalties / celebrities / corporate /ambassadors and leisure travellers. With a core inhouse team of exceptional individuals that will deliver each aspect of all guest services in a professional warm and sincere manner bringing 130QG to life and enliven by ensuring all resident’s first impression a positive and lasting a memorable one. Provide and feel a home from home experience and that all needs are catered for by developing a definitive list of intuitive personal services; 24hr front desk presence ensuring security and privacy, daily housekeeping, private chef, fitness centre, business meeting room, private chauffeur, gym instructor, groceries delivery, airport transfer, reception/concierge services for all booking requirements and tourist sightseeing.

As a member of the Front of House Team, our staff and guests expect an individual whose general demeanour reflect the high standards of RCH. Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through employee service and performance is of paramount importance. To ensure all guests are received in a manner befitting The Milestone Hotel. To guide the Reception Staff, The Butlers & Switchboard Operators to present and maintain an environment that will ensure guest satisfaction. To act and represent Red Carnation Hotels according to its “PASSION FOR EXCELLENCE” ethos.

I was responsible for ensuring the highest levels of guest satisfaction. And the daily operation of the Front Desk and liaising with other departments impacting the guest’s experience. Plans, directs, and coordinates activities to ensure exceptional service is achieved. Provide operational support, train, motivate, and recognizes team members. Exercises independent judgement and initiative while carrying out overall responsibilities. Responding to enquiries in line with our mission statement: “NO REQUEST IS TOO LARGE; NO DETAILS IS TOO SMALL”.

As The Night Manager I was responsible to maintain a high standard within the hotel as defined by the hotel’s Operating Standards and to ensure guests’ needs are met and exceeded in a professional and friendly manner, ensuring total guest satisfaction during overnight shift hours, focusing on Front Office operations, night audit, guest, and hotel Health & Safety-Security.

Incl. DUTY MANAGER & NIGHT MANAGER; From my own story of success, Outstanding Professionalism I Was Promoted to Assist. Front Office Manager I got heavily involved in management operations by implementing and maintaining hotel service standards and enabling the room division departments to deliver unforgettable guest service. Creates Win/Win decisions for our customers through the clear direction of staff and a consistent management relationship builder.

FIRST PRE-OPENING MANAGEMENT TEAM LEMURIA RESORT of Praslin Seychelles-First 5Star Resort/Villas & 18 Holes Championship Golf in Seychelles. C/O Constance Hotels Services Ltd.

Reporting directly to the Front of House Manager, hands-on position, and heavy involvement with the Pre-Opening Team & Management, I was responsible for all aspects of the Front Desk Day-to day operation during the shift, as well as acting as Manager on Duty for the hotel. As the first and last point of contact for our guests, this position demands excellent service skills and a genuine desire to provide an outstanding and memorable experience, as well as the ability to lead and motivate my team.

Training Base Constance Academy Mauritius for Lemuria Resorts-Training Base Constance Academy Mauritius Sep 1999 - Dec 1999 ·4 months Mauritius. Skills: Standard Operating Procedure (SOP) · Job Description Development · Leadership · Front Office · Strategic Planning · Project Management · Health & Safety · Training & Development · Pre-opening · Business Decision Making Skills.

Job Overview Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. PRE-OPENING TEAM AS FOH HOTEL TRAINEE RECEPTIONIST- Aug 1996 - Oct 1996; 3 Months Intensive FOH Receptionist Training Plan with The Sun International Academy at La Pirogue Hotel and on-site Cross Training at another Sun International 5 Star Resorts The One & Only St Geran & Le Touessrok Hotel. Skills: Fidelio · Microsoft Office · Standard Operating Procedure (SOP) · Job Description Development · Front Office · Customer Service · Health & Safety · Training & Development · Pre-opening.