Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Mr S Nathan Tsoka

Derby ,Derbyshire

Summary

I am a motivated and approachable student currently studying on campus at De Monfort University, with experience and a strong passion for providing excellent customer service and clear, supportive communication. I have developed strong interpersonal skills through both academic and real-world experiences, and I'm confident in my ability to engage professionally with a diverse range of people over the phone. Known for my calm and friendly approach, I am able to quickly build rapport with callers while maintaining focus and accuracy under pressure. I pick up new systems and processes quickly, and I'm comfortable navigating digital platforms and handling multiple tasks efficiently. I am particularly excited about the opportunity to support prospective students through the Clearing process, and I take pride in being someone others can rely on for clear information and a positive experience.

Overview

1
1
year of professional experience

Work history

Front desk assistant

Holiday Inn Express
Derby , Derbyshire
09.2024 - 12.2024
  • Coordinated mail and courier services with punctuality, ensuring timely deliveries and pickups.
  • Streamlined office supplies inventory via regular checks and replenishment orders as necessary.
  • Performed data entry tasks regularly, ensuring accurate record keeping of all relevant information.
  • Supported other administrative staff during high workload periods fostering teamwork.

Customer service advisor

O2
Derby, Derbyshire
02.2024 - 07.2024
  • Handled high volume of calls daily for faster issue resolution.
  • Guided customers through troubleshooting process with patience and clarity.
  • Logged customer complaints accurately, expedited corrective actions effectively.
  • Monitored team's adherence to company policies, promoted a collaborative work environment.

Education

Bachelor of Arts - Film Studies

De Montfort University
Leicester
09.2023 -

Extended Diploma - Creative Media

Derby College
Derby
09.2020 - 06.2022

Skills

  • Proficient in Microsoft Office (Word, Excel, Outlook)


  • Excellent verbal and written communication


  • Confident and professional telephone manner


  • Fast Leaner with strong IT/system navigation skills


  • Customer-focused and empathetic approach


  • Ability to follow detailed processes accurately


  • Comfortable working in a team and independently


  • Calm under pressure and able to multitask

Affiliations

  • Mproductions CIC Dance Troupe Member
  • I enjoy volunteering at my local dance troupe, which has helped build strong interpersonal skills and confidence when working with new people. I'm also interested in digital communication and often explore new software and productivity tools. In my spare time, I like reading about personal development and taking part in group fitness activities to stay active and balanced.

Languages

English
Native
Shona
Fluent

Timeline

Front desk assistant

Holiday Inn Express
09.2024 - 12.2024

Customer service advisor

O2
02.2024 - 07.2024

Bachelor of Arts - Film Studies

De Montfort University
09.2023 -

Extended Diploma - Creative Media

Derby College
09.2020 - 06.2022
Mr S Nathan Tsoka