I am a motivated and approachable student currently studying on campus at De Monfort University, with experience and a strong passion for providing excellent customer service and clear, supportive communication. I have developed strong interpersonal skills through both academic and real-world experiences, and I'm confident in my ability to engage professionally with a diverse range of people over the phone. Known for my calm and friendly approach, I am able to quickly build rapport with callers while maintaining focus and accuracy under pressure. I pick up new systems and processes quickly, and I'm comfortable navigating digital platforms and handling multiple tasks efficiently. I am particularly excited about the opportunity to support prospective students through the Clearing process, and I take pride in being someone others can rely on for clear information and a positive experience.