MRS LITHELE GXAGXA
61 Korsten crescent, Wesbank, Kuilsriver
Summary
Customer-focused professional with proven experience in sales, customer service, administration, and order management. Holds a NQF level 6 qualification majoring with finance and RE5 certification, with a solid understanding of financial products and compliance requirements. Brings strong communication skills, attention to detail, and a commitment to building trusted client relationships within a financial and retail environment.
Overview
10
10
years of professional experience
Work History
Buyer Assistant/Administrator
The Foschini Group
08.2025 - Current
- Order Management: Creating, amending, and processing purchase orders for new and existing products.
- Product Support: Managing product samples, assisting with photoshoots, and entering product details into TFG systems.
- Data Analysis: Analysing sales data and customer feedback to provide insights for buying decisions.
- Team Collaboration: Working with buyers, planners, and marketing to elevate product ranges and support the buying team.
- Liaise with suppliers to ensure on time deliveries.
- Buyer Assistant/Administrator
Merchandise Administrator/Stock Allocator
Footgear
08.2023 - 07.2025
- Generate purchase orders for new stock and for replenishment based on inventory levels and sales forecasts.
- Order tracking and follow up.
- Reconciliation of supplier invoices and purchase orders to ensure accuracy.
- Assist with weekly sales tracking and reporting to management.
- Help monitor stock levels and replenish weekly to ensure product availability and prevent shortages or overstock situations.
- Merchandise Administrator/Stock Allocator
Customer Service Agent
Tenacity Financial Services
11.2021 - 05.2023
- Handle and resolve queries and complaints by providing accurate account information, product and service-related information aligned to the Standard Operating Procedures.
- Assist with statements, card replacements and credit increases.
- Capture customer information and correct dispositions based on the nature of the query or complaint.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Customer Service Agent
Telemarketing sales agent
Foschini Retail Group
12.2015 - 08.2019
- Effectively and professionally conduct outbound calls to existing customers, offering insurance or media products.
- Utilize customer account information to provide clear, detailed, and accurate information about products, enabling informed decision-making.
- Identify customer needs and tailor solutions to meet their requirements, while ensuring the highest level of customer satisfaction.
- Maintain accurate records of customer interactions, ensuring all relevant information is captured in the system for future follow-up and analysis.
Education
RE5 - Regulatory Examination for Representatives in all categories of Financial Service Providers
Moonstone college
2022
National Diploma NQF6 - Management
Cape Peninsula University of Technology
2015
National Certificate NQF 5 - Financial Management
NorthLink College
2012
Grade 12 - Commerce
Percy Mdala High School
2010
Skills
- Excel
- Power point
- Word
- Outlook
- Excellent Customer service
- Inventory management
- Purchase order processing
- Strategic planning
- Organizing skills
- Analytical skills
- Excellent communication skills
- Problem solving skills
- Excellent customer service
Personal Information
2 Dependants
Excellent Health
South African
ID Number: 9209120597081
Languages
English
Proficient
C2
Xhosa
Proficient
C2
References
- Footgear
Mr. Maqbool Jamdar
Planning Consultant
0768523772
Maqbool@footgear.co.za
- Footgear
Mrs. Asisispho Ngindoyi
Junior Footwear Buyer
0827754304
Asi@footgear.co.za
- Tenacity Financial Services
Mr. Mawethu Ntantiso
Team Leader
0838679447
Timeline
Buyer Assistant/Administrator
The Foschini Group
08.2025 - Current
Merchandise Administrator/Stock Allocator
Footgear
08.2023 - 07.2025
Customer Service Agent
Tenacity Financial Services
11.2021 - 05.2023
Telemarketing sales agent
Foschini Retail Group
12.2015 - 08.2019
RE5 - Regulatory Examination for Representatives in all categories of Financial Service Providers
Moonstone college
National Diploma NQF6 - Management
Cape Peninsula University of Technology
National Certificate NQF 5 - Financial Management
NorthLink College
Grade 12 - Commerce
Percy Mdala High School