Mrs Jude John
Romford,Essex
Summary
Dedicated professional with a strong foundation in effective communication, time-management, and decision making with internal drive to deliver excellence. Motivated to achieve outstanding success through prompt communication and helpful approach. Demonstrates resilience under pressure with an impressive track record in collaborative, cross-functional teamwork within high-pressure environments.. Proficient in Microsoft Office and skilled in critical-thinking, active listening, and cultural awareness. Committed to maintaining a positive attitude while achieving career goals within dynamic environments.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Patient Pathway Coordinator
BHRUT NHS TRUST
Romford , Essex
07.2022 - Current
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Managed databases and information systems, maintaining accurate and accessible records.
- Addressed customer complaints and resolved issues.
- Answered phone calls and responded to emails from clients.
- Managed and prioritised varied and busy workload to meet deadlines.
- Handled administrative tasks, freeing up time for senior staff members.
- Build and maintained strong relationships with partners and key stakeholders.
Senior administrator
Gants Hill Medical Centre
Ilford, Redbridge
01.2018 - 07.2022
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Used strong leadership and administrative abilities to maintain smooth office operations.
- Managed the quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Oversaw database to maintain updated records and accuracy.
- Managed incoming correspondence effectively, ensuring timely responses from relevant parties.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Cultivated positive rapport across all enterprise levels, managing stakeholder relations in support of organisational needs.
Reception manager
Clayhall Clinic
Ilford, Redbridge
06.2015 - 12.2017
- Co-ordinated check-ins and check-outs to ensure smooth operations.
- Handled emergencies adeptly whilst maintaining calm composure.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Ensured timely responses to phone calls and emails, enhancing customer relationship management.
- Provided excellent customer service for repeat business from guests.
- Scheduled employee shifts, guaranteeing round-the-clock service availability.
- Trained new reception staff members, ensuring high standards of customer service.
- Recruited high-performing hospitality staff, onboarding with appropriate training.
- Improved client satisfaction by resolving complaints promptly and efficiently.
- Managed team of receptionists, enhancing overall service quality.
Education
Certificate of Higher Education - Business Studies, Law Studies and Social Sciences
The Open University
Milton Keynes, United Kingdom 09.2005 - 07.2009
Skills
- Positive attitude
- Effective communication
- Time-management
- Microsoft Office
- Decision making
- Critical-thinking
- Active listening
- Resilience under pressure
- Customer service excellence
- Cultural awareness
Timeline
Patient Pathway Coordinator
BHRUT NHS TRUST
07.2022 - Current
Senior administrator
Gants Hill Medical Centre
01.2018 - 07.2022
Reception manager
Clayhall Clinic
06.2015 - 12.2017
Certificate of Higher Education - Business Studies, Law Studies and Social Sciences
The Open University
09.2005 - 07.2009
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