Mr.Jitendra Gupta

• Enthusiastic and customer-focused Barista with over 5+

years of experience in fast-paced coffee shops and cafes.

• Skilled in crafting a wide variety of espresso and specialty coffee drinks with precision and consistency.
• Experienced Barista with a passion for coffee craftsmanship and customer satisfaction.
• Excellent customer service skills; known for creating a warm, welcoming café experience.
• Strong knowledge of coffee beans, brewing methods, and drink customization as per Customers requirements.
• Maintains cleanliness and organization of the café to ensure health and safety standards.
• Works well in team-oriented settings and under pressure during peak hours.
• Proficient in operating POS systems, handling cash, and managing mobile/online orders.
• Creative with latte art and knowledgeable about current coffee trends.
• Committed to continuous learning and providing a top-tier coffee experience.

• Consistently maintained 95%+ customer satisfaction scores based on feedback and surveys.
• Trained new baristas, improving team efficiency and service consistency.
• Increased upselling of pastries and specialty drinks to boosting daily sales.
• Maintained 100% accuracy in custom drink orders, enhancing guest satisfaction.
• Promoted from junior barista to shift leader within 6 months due to performance and reliability.
• Managed daily POS and cash handling with zero discrepancies over the years.

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