Mrigank Kumar

Client: Nationwide Building Society

• Manage incident lifecycle, ensuring swift resolution of critical issues.
• Conduct post-incident reviews, implementing effective preventive measures.
• Provide 24x7 support for Card Management Systems and Visa Base-2 processing.
• Facilitated seamless cross-functional coordination as Technical Recovery Manager, ensuring swift crisis resolution and minimal business impact.
• Facilitated Application migration initiatives from legacy Unisys systems to SAP, maintaining data integrity while modernizing operational infrastructure.
• Optimized COBOL and ECL programming structures, enhancing batch processing efficiency and improving overall system performance.
• Implemented robust incident management protocols, reducing system downtime and strengthening operational resilience across banking platforms.
• Orchestrated comprehensive post-incident analysis procedures, establishing preventive measures to minimize recurring technical issues.

Client: Bank of Ireland

• Provided support and development for MIS & Prints Application used for regulatory reporting.
• Conducted unit testing, code reviews, and peer audits to ensure defect-free deliverables.
• Facilitated RCA and knowledge transfers sessions to improve productivity and reduce service disruption.
• Spearheaded as point of contact for client communications and offshore coordination.

Client: Citibank

• Supported core banking apps, enhancing COBOL modules, JCL to enhance customer experience.
• Managed 24/7 Transaction System support, ensuring SLA compliance.
• Led deployments, reducing release cycles and boosting efficiency.
• Coordinated cross-functional teams for consistent banking operations.
• Implemented robust monitoring systems for core banking applications, enabling proactive issue detection and maintaining 24/7 service reliability.