M RABIUL ALAM

• Operationally accountable to, and report to the manager as well as to the official chain of command
• Always Adhering to the company's confidentiality policy and procedure
• Ensuring that all equipment assigned is in working order and that any faults are reported and escalated to the Team Leader for further action
• Ensuring operational standards and levels of service are always met
• Successfully ensuring coordination of incident response within the assigned area of responsibility
• Confirm that the official roster adheres to ensure that the designated areas are covered during the correct times as directed by the posted roster
• Efficient day-to-day use of Microsoft Office (Outlook, Word, Excel, PowerPoint) to carry out my duties.

• Project: “Using edge computing secure Home Environment with IoT Devices”.

• Greeted visitors and residents and provided directions when necessary
• Providing for the safety of personnel, patrol buildings, grounds and other properties of the Office campus and off-campus sites
• Assisting with escorts and other emergency situations as necessary
• Patrolled all areas of the premises and investigated any suspicious activity
• Reviewed the identity of all visitors before allowing them on the premises
• Denied access to unauthorised visitors to ensure the safety of residents
• Wrote reports regarding theft, property damage, and altercations.

• Responsible for troubleshooting and fixing IT issues remotely for the IT solutions business, including providing support for students, office colleagues users and sites
• Key Duties:
• Remotely supported the IT infrastructure, systems and applications of multiple clients
• Communicate with other teams to resolve escalated issues quickly and efficiently
• Fixed issues associated with client devices, printers etc
• Performed daily monitoring of servers and network equipment to ensure systems continue to run effectively
• Installed equipment and replaced hardware on site
• Responsible for maintaining, managing, and upgrading hardware, desktops, laptops, servers, switches, printers, videos, and conference facilities
• Responsible for account upgrades and updating software applications, bugs, and virus protection installations
• Educating and training end users on new systems, software, and applications
• Responsible for maintaining accurate records for future reference and monitoring service level agreements
• Providing 1st and 2nd line technical support, answering support queries via phone & email.

• Responsible for providing first, second and basic third-line support, working alongside the manager
• Provide desktop and server admin support
• Liaise with vendors and other IT personnel for problem resolution
• Highly motivated and focused team player
• Key Duties:
• Set up and managed 20+ servers in a Windows 2003 environment, Maintained all DNS, DHCP and TCP/IP upgrades
• Assisting with network design, Installation and troubleshooting problems
• Supporting with configuration and maintenance of Windows Server 2003, Linux Server, and DVR Server
• Carrying administrative & desktop support duties, anti-virus measures, network support, e-mail Administration, Hardware
• Support including hardware and software inventory management
• Working experience in different types of printers and IT-based equipment
• Ability to work in Active Directory.

Physics I and II, Chemistry I and II, Math I and II, Biology I and II, English, and Bangla