Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Mr Abid Ali Shaikh

Leeds,West Yorkshire

Summary

Experienced goods vehicle operator with a strong background in efficient navigation and distance driving. Adept at maintaining vehicles, adhering to safety protocols, and managing customer relationships with professionalism. Skilled in handling handheld scanners, managing customer complaints, and providing excellent customer service. Committed to punctuality and health and safety awareness, aiming to enhance operational efficiency and customer satisfaction.

Seasoned courier with focus on timely and accurate deliveries. Known for navigating complex routes and ensuring customer satisfaction through reliable service. Utilises excellent organisational skills and keen sense of direction to maintain high standards in delivery operations.

Reliable and driven with excellent time management and navigation skills, combined with strong customer service abilities. Demonstrates proactive approach to problem-solving and keen attention to detail. Aims to ensure timely, accurate deliveries and positive customer interactions role.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

15
15
years of professional experience
8
8
years of post-secondary education

Work history

Uber Eat And Just Eat Courier Driver

Uber
Leeds, West Yorkshire
06.2019 - Current
  • Increased reliability by remaining flexible regarding work hours, including weekends and holidays as needed.
  • Operated electronic scanners and maintained logs to track shipment progress efficiently.
  • Ensured customer satisfaction with timely delivery of goods.
  • Provided exceptional customer service by handling queries and complaints effectively and professionally.
  • Maintained delivery vehicle clean and in safe operating condition.
  • Followed safe driving practices for safety of fellow travellers and passengers.
  • Ensured cleanliness and maintenance of courier van to uphold professional image of company.

Customer care officer

Nafees Bakers Limited
Leeds And Bradford, West Yorkshire
07.2018 - 12.2021
  • Prioritised tasks effectively, ensuring smooth workflow management.
  • Fostered a supportive work environment through clear communication and teamwork encouragement.
  • Increased brand loyalty with effective communication skills.
  • Trained new staff members to ensure high-quality customer support.
  • Developed product knowledge through regular training sessions, enhancing customer experience.
  • Resolved complex issues for improved client relations.
  • Implemented feedback system with the aim of improving services provided.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Enhanced customer satisfaction ratings by managing client enquires through to resolution.
  • Worked with new hires to educate on various customer service tasks, product specifications and company protocols.
  • Facilitated conflict resolution by implementing protocols and investigating issues through to completion.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
  • Coordinated dispatching for field team completing installation, maintenance and repair work.
  • Improved customer satisfaction ratings through responsive query resolution.
  • Built positive customer rapport through friendly, professional communication.

Security officer

Vision Security
Newcastle upon Tyne, Tyne and Wear
06.2010 - 11.2012
  • Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
  • Coordinated with other officers on shift changes smoothly and effectively.
  • Responded to alarms with swiftness, ensuring minimal disruption to operations.
  • Collaborated with local law enforcement agencies for enhancing site security measures.
  • Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work..
  • Ensured smooth traffic flow in the car park by directing vehicles efficiently.
  • Maintained order by monitoring CCTV screens and reporting suspicious activities.
  • Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
  • Carried out health and safety risk assessments accurately for reducing potential hazards.
  • Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
  • Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
  • Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.

Education

Master of Arts - ISLAMIC BANKING FINANCE AND MANAGEMENT

University of Gloucestershire
Cheltenham
03.2011 - 04.2012

Diploma of Higher Education - Business Management

Chartered Management Institute
Leeds
03.2010 - 03.2011

Bachelor of Arts - Law (LLB)

University of Sindh ( Pakistan )
Hyderabad, Pakistan
06.2003 - 05.2006

Bachelor of Arts (B.com) - Business And Commerce

University of Sindh ( Pakistan )
Hyderabad, Pakistan
05.2000 - 03.2003

Skills

  • Goods vehicle operation
  • Driving licence holder
  • Knowledge of traffic laws
  • Safety protocol adherence
  • Customer relationship
  • Communication efficiency
  • Efficient navigation
  • Patient handling
  • Handheld scanner operating
  • Professionalism
  • Vehicle maintenance
  • Distance driving
  • Customer complaint management
  • Health and safety awareness
  • Punctuality
  • Excellent customer service

Affiliations

  • COMPUTER, GARDENING

Languages

English
Advanced
Arabic
Upper intermediate
Kashmiri (Pakistan Local)
Advanced
Punjabi
Advanced
Urdu
Native

Timeline

Uber Eat And Just Eat Courier Driver

Uber
06.2019 - Current

Customer care officer

Nafees Bakers Limited
07.2018 - 12.2021

Master of Arts - ISLAMIC BANKING FINANCE AND MANAGEMENT

University of Gloucestershire
03.2011 - 04.2012

Security officer

Vision Security
06.2010 - 11.2012

Diploma of Higher Education - Business Management

Chartered Management Institute
03.2010 - 03.2011

Bachelor of Arts - Law (LLB)

University of Sindh ( Pakistan )
06.2003 - 05.2006

Bachelor of Arts (B.com) - Business And Commerce

University of Sindh ( Pakistan )
05.2000 - 03.2003
Mr Abid Ali Shaikh