Mariam Quraishi

• Leverage experience across compliance and performance-focused roles to coordinate training delivery and stakeholder activity across multiple operational areas, ensuring alignment between compliance requirements and operational priorities.

• Own and maintain accurate tracking and reporting of New Entrant attendance, completion and compliance, ensuring full compliance with CAA/EASA regulations and maintaining audit readiness.

• Analyse course data and reporting outputs to identify risks to completion, proactively escalating issues and supporting timely resolution to minimise operational disruption and maintain programme continuity.

• Coordinate cross-functional stakeholders (training, operations, engineering) to ensure seamless delivery of onboarding programmes, balancing operational demands with delegate experience.

• Support resolution of on-the-day training issues in partnership with Duty Managers, minimising impact to delivery and maintaining service continuity.

• Identify risks and inefficiencies across processes, contributing to improvements that enhance delivery, compliance and stakeholder experience.

• Manage sensitive training and compliance records (Ascend/SAP), ensuring accuracy, confidentiality and adherence to GDPR and regulatory requirements.

Reappointed into Pass Issue following previous experience, with a broader focus on onboarding optimisation, stakeholder coordination and process improvement.

• Managed high-volume onboarding and compliance processes for new entrant crew, ensuring all security and documentation requirements were met within strict operational timelines.

• Identified inefficiencies in onboarding workflows and implemented earlier-stage document verification, reducing last-minute errors and contributing to a reduction in new entrant grounded crew to below 1%.

• Collaborated with HR and operational stakeholders to resolve documentation issues proactively, improving onboarding efficiency and reducing operational risk.

• Handled sensitive data and compliance processes within a highly regulated environment, ensuring adherence to aviation security and regulatory standards.

• Developed and monitored performance measurement frameworks (KPIs), enabling data-driven analysis of operational performance.

• Produced performance reports and insights to support decision-making and continuous improvement initiatives.

• Identified process inefficiencies and implemented improvements to enhance operational efficiency and service delivery.

• Supported cross-functional collaboration between operations, warehouse and customer service teams to ensure seamless service delivery.

• Managed high-volume casework, providing accurate and compliant guidance across complex tax queries.

• Supported customers through sensitive and often high-stress situations, using strong communication and problem-solving skills.

• Ensured adherence to regulatory frameworks while maintaining a high standard of customer service.

• Delivered airside pass issuance and compliance processes within a high-security, regulated environment.

• Conducted verification of identity and documentation to maintain aviation security standards.

• Identified and implemented improvements to filing and documentation systems, increasing efficiency and accuracy.

• Supported investigations and reporting relating to airside incidents, contributing to improved operational processes.