Moyra Thompson

Accomplished professional with extensive expertise in financial management and credit control, demonstrating composure under pressure and resourcefulness. Proficient in Microsoft applications, database management, and payment processing, with a strong understanding of insolvency awareness and familiarity with FCA regulations. Skilled in debt collection techniques, tailoring collection strategies, and employing tactful assertiveness to manage customer relationships effectively. Committed to empathetic communication and sensitivity in difficult situations while maintaining financial literacy and performance management excellence.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

• Updating and maintaining various consumer databases using bespoke company systems
• Using IT equipment and software packages effectively
• Excellent Customer Service and influencing skills
• The ability to build long term relationships
• Working under pressure
• Meticulous attention to detail
• Build and maintain effective working relationships with all customers, both internal and external.
• Act as an ambassador for the Company’s Vision, Aims and Values
• Plan and manage the rota for pharmacist cover within 3 areas of responsibility ensuring that all pharmacies open on time with a qualified pharmacist on duty that can perform the required services for the pharmacy
• Proactively manage the costs of pharmacist cover within budget, ensuring that the most cost effective solution is found whilst maintaining high level of service and consistency in individual pharmacies
• Check invoices to ensure validity and process in an accurate and timely manner as per company process