Moyosola Timothy Agboola

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

• Marketed travel deals, special promotions and valuable discounts to clients through email, phone calls, and monthly newsletters, which helped to boost sales volumes by 20%.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Successfully introducing new travel packages or services that capture new market segments, enhance the company's offerings, and boost company revenue.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Telephone Service - Professionally processed 80+ calls daily, providing information and service to ensure customer satisfaction.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at the end of shift with a 100% accuracy rate.
• Introduced new safety protocols and checks that reduced incidents of load-related safety issues, contributing to an impeccable safety record over a year.
• Identified and implemented cost-saving measures in load management that resulted in significant fuel savings, amounting to a reduction of operational costs by 5% annually.
• Streamlined the load planning process, reducing the time required to complete load sheets by 20%, which improved overall operational efficiency and on-time departure rates.

• Research assistant and Data Analyst, 07/2017 - 08/2017, Department of Hospitality and Tourism, Federal University of Agriculture Abeokuta, Nigeria, The role provided assistance during the data collection, development of questionnaire and collation of data.
• Research Assistant to Mrs Akande Kemi, 03/2021 - 09/2021, Center of Sustainable Development, University of Ibadan, Nigeria, The role provided assistance during the literature review, writing of chapters one to three, development of questionnaire and collation of data.

• Date of Birth: 10/27/1993
• Gender: Male
• Nationality: Nigerian

• 20/09/2022, Outsanding Master Thesis Award, Ritsumeikan Asian Pacific University
• 2021, Best Performance for IATA Foundation in Travel and Tourism Diploma in Nigeria, Lagos Aviation Academy
• 2018, Outstanding 500 Level Student, Federal University of Agriculture Abeokuta
• 2018, Best graduating student for the department of Hospitality and Tourism, Department of Hospitality and Tourism, Federal University of Agriculture Abeokuta
• 2017, Best student of the year, Department of Hospitality and Tourism, Federal University of Agriculture Abeokuta

• Agboola, M; Olowo R.O; Kevin-Israel, O.C (2021) Evaluation of Impact of Tourism on the Quality of Life of the Host Community Resident in Idanre, Ondo State Nigeria. Journal of Tourism and Hospitality. 10:469. URL: https://www.longdom.org/open-access/evaluation-of-impact-of-tourism-on-the-quality-of-life-of-the-hostcommunity- resident-in-idanre-ondo-state-nigeria.pdf
• AGB OOLA, M. (2022). The socioeconomic impacts of tourism on community residents’ quality of life and their support for development of tourism: A case study of three tourist attractions in the south-west region of Nigeria. https://doi.org/10.34382/00017714.

• 05/2016 - 01/2020, Community Capacity Building Programme and Initiative, Otun Ekiti, Ekiti State, Engaging in a training capacity for young ones in the community, Assisting in the community building project and environmental maintenance, Promotion of tourist attractions and cultural festivals within the Ekiti region.
• 08/2018 - 08/2019, Environmental Cleaning and Training Initiative Abuja, FCT, Nigeria, Teaching students and people about environmental cleaning and sustainability important, Organizing lectures and classes for students
• 05/2017 - Current, Youth Tourism Initiative Promotional Campaign, Nigeria, Promotion of Tourist attractions in Nigeria, Marketing and promotion of tourism events in Nigeria and Cultural festivals.

• 2013, Ibadan, Lagos Travelscope conferences on Youth in tourism and sustainable development
• 2020 - 2023, SCOT webinars Seminars about community-based Tourism and development, https://scotwebinars.org/

• Diploma in Foundation in Travel and Tourism Amadeus (International Air Transport Association (IATA))- 07/2021
• Google Data Analytics (Google) - 08/2021
• Google Digital Marketing Certificate (Google)- 06/2021
• Diploma in Business Management (Formazone Business School)- 06/2019
• Sabre Basic Reservation and Ticketing ( Sabre, Nigeria)- 05/2018