Moynul Hoque
HR Administrator
Birmingham
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
4
4
years of professional experience
Work History
Human Resources Administrator
Polash Restaurant
06.2023 - Current
- Understanding, interpreting and mediating human resources inquiries to support administration of human resources policies, procedures and programs.
- Assisting human resources professionals with workforce development.
- Coordinated facilities management, human resources and payroll.
- Overseeing clinic financial management, recruitment and human resources.
- Maintaining safety records and accident reports for human resources.
- Preparing, reviewing and performing input human resources documents and data.
Employment Advisor
Shaw Trust
02.2021 - 02.2023
- Providing personalised mentoring and guidance to job seekers to facilitate successful completion of job search activities and employment objectives.
- Building rapport and fostering strong relationships with clients through a positive attitude and attentive support, enhancing their confidence and motivation in pursuing career goals.
- Demonstrating a comprehensive understanding of the company's mission, goals, and core values, and guiding job seekers in aligning their career objectives with the organisation's ethos.
- Introducing and implementing innovative working processes to optimize service delivery and enhance the effectiveness of employment support programs.
- Identifying opportunities for improvement and implementing strategies to streamline processes, resulting in enhanced outcomes for job seekers and increased program efficiency.
- Conducting training sessions and mentoring sessions for job seekers to enhance their employability skills and promote productivity in job search activities.
- Coordinating regular meetings and workshops for both internal and external stakeholders to provide updates on employment trends, job market insights, and career development resources.
- Coaching job seekers in effective customer service techniques, providing constructive feedback and encouragement to help them achieve their employment targets and enhance their professional interactions.
- Utilizing CRM software to manage client information, track sales activities, and monitor progress against targets.
Billing/Billing and Collections Specialist
Powershop U.K
09.2020 - 02.2021
- Engaging with energy customers to communicate outstanding balances and reconcile discrepancies related to energy consumption.
- Investigating and resolving inquiries regarding outstanding balances, ensuring accuracy in billing for energy services.
- Monitoring energy accounts to ensure compliance with established payment plans and energy billing regulations.
- Dealing with customer or phone inquires in relation to missing or late payments.
- Providing guidance to energy consumers on payment options and arranging installment agreements tailored to their energy usage patterns.
- Conducting outbound and inbound calls daily to facilitate the clearance of energy debts and ensure timely payments.
- Investigating energy customer payment issues and exploring alternative payment options, considering energy conservation measures and renewable energy programs.
- Recognizing vulnerable energy consumers and escalating their cases to relevant support teams specialized in energy assistance programs.
- Identifying non-compliant energy customers and referring them to insolvency teams or energy assistance agencies for appropriate interventions.
- Liaising with regulatory bodies and energy industry authorities to ensure compliance with energy billing regulations and guidelines.
Education
Bachelor of Science - Business and Management
Aston University
Birmingham, BIR 2017.01 - 2022.01
BTEC Level 3 Extended - Business - D*D*D*
Joseph Chamberlain Sixth Form College
Birmingham, BIR 2015.04 - 2017.04
GCSEs - Including Maths & English
Ark Boulton Academy
Birmingham, BIR 2010.09 - 2015.09
References
References Available on Request
Timeline
Human Resources Administrator
Polash Restaurant
06.2023 - Current
Employment Advisor
Shaw Trust
02.2021 - 02.2023
Billing/Billing and Collections Specialist
Powershop U.K
09.2020 - 02.2021
Bachelor of Science - Business and Management
Aston University
2017.01 - 2022.01
BTEC Level 3 Extended - Business - D*D*D*
Joseph Chamberlain Sixth Form College
2015.04 - 2017.04
GCSEs - Including Maths & English
Ark Boulton Academy
2010.09 - 2015.09
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