Mounika Vanapalli

Senior Process Executive

Infosys BPM

Bangalore

09.2021 - 08.2023

Train new employees on the process of order entry in SAP.
Reviewed orders for accuracy and errors to minimize incorrect shipments.
Entered custom orders via SAP, with specific instructions on producing customer orders.
Work closely with the Client Support and Purchasing teams to upload client orders into SAP.
Manage backorder reports and escalation management.
Ensure all vendor requirements are met before the order upload, to enable the order to be processed by the vendor correctly the first time.
Work with the pricing team to create ad hoc supplier codes and pricing in SAP to enable order upload.
Quality checks and random audits of processed orders are conducted to decrease production downturn.
Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships.
Forecasted customer demand to set prices or credit terms for goods or services.
Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Developed and maintained process documentation, including flowcharts and procedure manuals.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Formed and sustained strategic relationships with clients.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assisted with customer requests and answered questions to improve satisfaction.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Designed and executed training programs for staff on new processes and technologies.