Mounika Maleymalpuram
Haverfordwest,Pembrokeshire
Summary
Trained IT worker skilled LMS Techno-Functional Consultant. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support. Have handled multiple projects, automations and Colo migration activities. Have delivered excellent customer service to internal or external customers.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Technical Lead & Project Manager
Hewlett Packard Enterprise
Haverfordwest, Pembrokeshire
06.2020 - Current
- Co-ordinated multiple activities or tasks effectively during HPE private Colo migration.
- Nurtured team's technical skills and knowledge by offering ongoing training.
- Have maintained positive relationships with APJ, EMEA, ASIAPACIFIC region based customers and internal users as well.
- Have migrated 10 HR applications to HPE Private Cloud and handled TIBCO retirement project.
- Oversaw budgets, designating funds strategically for maximum ROI.
- Trained new and junior staff in [LMS, Tidal, Informatica, Addison].
- Created action plans for timely resolution of technical risks, issues and conflicts.
- Managed team of 8 personnel focused on implementing resolutions and updates.
- Delivered technical strategy in line with agreed project roadmap.
- Developed technical solutions to diverse operational problems.
- Offered technical advice and leadership to drive prompt, innovative solutions to Colo Migration, Technology replacement Migrations.
- Created Internal & External Integrations for SABA LMS using SAFTT, Informatica, Tidal Platforms.
- Scrum Master & Project Manager for HPE Private Colo migration & TIBCO Replacement Projects and coordinated with cross-functional teams and different vendors.
- Actively Involved in Client Interaction for Requirement Gathering, Enhancements & Executions. Have Created automated scripts using Oracle, PL/SQL, Informatica, Unix Shell Scripting.
- Have experience in Workday integrations and certified in Workday HCM Fundamentals & Time Tracking Fundamentals.
- Good understanding of HR concepts and understanding of data privacy. Have used data visualisation tools Excel & Power BI for performing Statistical analysis.
- Have prepared Excel spread sheets, Word documents for BRD's and prepared Power Point Presentations for the projects.
- Have Co-ordinated multiple projects i.e., HPE Private Colo migration, Project Management, TIBCO retirement, Addison Integrations, Snaplogic Integrations , Created & Automated Integrations and was part of the Recruiting process as well.
- Strong and evidenced commitment to diversity, equity and inclusion
IT Analyst
Tata Consultancy Services
Bengaluru
06.2015 - 04.2020
- Worked with project teams to guarantee solutions developed met acceptance criteria.
- Undertook scheduled maintenance upgrades to improve systems efficiency.
- Troubleshot and debugged IT systems for error-free functionality and end-user satisfaction.
- Facilitated timely resolution of complex IT issues by managing escalation to third line support teams.
- Minimised system failures by defining and executing preventative maintenance schedules.
- Drove continuous service improvement and documented procedures, policies and best practices for future reference.
- Reduced issue resolution times by creating support technical documentation and knowledge base articles.
- Scrum Master for different projects and handled 25 applications.
- Handled bug fixes, automated report requests, production support issues without missing SLA , handling enhancement requests
Education
Bachelor of Technology - Electronics & Communication Engineering
Sree Vidyaniketan Engineering College
India 05.2011 - 05.2015
Skills
- Project Management
- Scrum Master
- LMS Administration & Techno-Functional Consultant (Cornerstone)
- Customer service expert
- Staff education and training
- Application support
- Oracle, PL/SQL, Unix shell scripting, Tidal, Informatica, , Addison hands-on experience for 8 years
- Workday HCM, Time Tracking & Integration Experience
- Troubleshooting proficiency
- Quality Assurance
- Functional requirements understanding
Accomplishments
· Got appreciation for taking initiative to make application more robust.
· Appreciated by clients for providing instant, proper and appropriate resolutions at right time.
· Appreciated for taking initiative in knowledge transfer and arranging technical sessions for new associates.
· Appreciated by Cisco Systems, Inc. for creating BOTS for solving issues for case users.
· Second topper in our Electronics and Communication Engineering branch.
· Awarded the certificate for Excellence in Production Support twice, Incident Champ Award and RIO certificates twice.
· Have been recognized several times by our business vendors for migrating multiple applications to HPE private cloud.
· Have been promoted as IT developer within 6 months of joining in HPE.
· Have been promoted as a Project Manager and handled various HPE colo migration projects
Certification
Process : Agile Way of Working Foundation
Digital Marketing Certification Program
Six Sigma Yellow Belt
Marketing Strategy Associate
Scrum Fundamentals Certified
Service Management (ITIL)
ITIL 2011 WBTs - PM E1
Digital : BigData and Hadoop Ecosystems_Foundation
Time Tracking Fundamentals - Learn Virtual
HCM Fundamentals - Learn Virtual
Workday Foundations - Learn Independent
Timeline
Technical Lead & Project Manager
Hewlett Packard Enterprise
06.2020 - Current
IT Analyst
Tata Consultancy Services
06.2015 - 04.2020
Bachelor of Technology - Electronics & Communication Engineering
Sree Vidyaniketan Engineering College
05.2011 - 05.2015
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