MOUNIKA GUNUKUNTLA

Hull,Kingston upon Hull

Summary

I am an experienced administration and operations professional with a strong background in office management, team coordination, customer service, and business operations. I have experience managing day-to-day activities, supporting teams, handling administrative responsibilities, coordinating with clients and stakeholders, and improving operational efficiency. I am organised, reliable, proactive, and confident working in fast-paced environments, with strong communication, problem-solving, and leadership skills. I am now looking to bring my experience and transferable skills to a new professional opportunity where I can contribute to the success and growth of the organisation.

Overview

years of post-secondary education

years of professional experience

Work history

Office Manager / General Manager

VISIONALIC LTD

London, UK, London

2024.05 - Current

Managed day-to-day office and business operations, ensuring efficient workflows and smooth delivery of administrative and operational activities.
Coordinated staff, delegated responsibilities, monitored workloads, and supported the team in achieving business objectives and deadlines.
Managed office administration, documentation, records, correspondence, and internal processes with a high level of accuracy and confidentiality.
Acted as a key point of contact for clients, suppliers, employees, and external stakeholders, maintaining professional and effective communication.
Oversaw procurement, office supplies, invoices, and general administrative requirements to support efficient business operations.
Monitored operational performance, identified areas for improvement, and implemented practical solutions to improve productivity and efficiency.
Supported recruitment, onboarding, training, and performance management of employees, helping build a productive and professional working environment.
Prepared reports, monitored business activities, and provided management support for planning and decision-making.
Handled day-to-day issues and operational challenges professionally, taking initiative to resolve problems and minimise disruption.
Ensured company policies, procedures, compliance requirements, and professional standards were consistently maintained.
Built strong relationships with clients and business partners, contributing to customer satisfaction and the overall growth of the organisation.

Senior Associate (Admin Manager)

WIPRO

Hyderabad, INDIA

2019.01 - 2022.12

Managed day-to-day administrative operations, ensuring tasks were completed accurately, efficiently, and within required deadlines.
Coordinated with internal teams and stakeholders to support smooth business operations and resolve administrative issues.
Maintained and managed records, documentation, reports, and other administrative information with a high level of accuracy and confidentiality.
Allocated tasks, monitored workloads, and supported team members to ensure productivity and timely completion of responsibilities.
Handled queries and requests professionally, providing effective support to colleagues, clients, and other stakeholders.
Prepared and maintained regular reports, tracked operational activities, and supported management with accurate information for decision-making.
Identified operational issues and implemented practical solutions to improve efficiency and maintain service standards.
Supported onboarding, training, and day-to-day guidance of team members, helping maintain consistent processes and performance.
Worked effectively in a fast-paced corporate environment, demonstrating strong organisational, communication, problem-solving, and time-management skills.
Ensured compliance with company policies, procedures, quality standards, and administrative requirements.

Shift manager ( Part Time )

SUBWAY

Hyderabad, INDIA

2016.01 - 2018.12

Supervised daily shift operations, ensuring the smooth and efficient running of the store while maintaining high operational standards.
Coordinated and supported team members, delegated tasks effectively, and ensured adequate coverage during busy periods.
Provided excellent customer service, handled customer queries professionally, and contributed to a positive overall customer experience.
Supported food preparation and ensured compliance with food hygiene, health and safety, and cleanliness standards.
Monitored stock levels, assisted with stock management, and completed routine operational checks to minimise disruption and maintain efficiency.
Responded confidently to day-to-day operational issues, resolving problems quickly and supporting the team in maintaining service standards.
Assisted with opening and closing procedures, cash-handling responsibilities, and general shift administration when required.
Trained and supported team members on daily procedures, customer service expectations, and workplace standards.
Worked effectively under pressure in a fast-paced environment while maintaining productivity, accuracy, and a high standard of service.
Worked closely with management to achieve operational targets and ensure consistent store performance.

Education

B.Com (Computers) -

Hindu Women’s College

Hyderabad

2012.06 - 2015.03

Master of Business Administration -

Priyadarshini PG College