Summary
Work history
Education
Skills
Timeline
Hi, I’m

MOUNA ASMI

DUBAI,United Arab Emirates
MOUNA ASMI

Summary

Energetic Sales Supervisor recognised for driving team performance and exceeding targets. Skilled in mentoring teams, enhancing customer satisfaction, and streamlining sales processes. Successfully implemented strategies that increased sales and improved overall store efficiency.

Work history

Marmar-Halim Fashion Designer
Dubai , UAE

Sales Supervisor
05 2020 - Current

Job overview

  • Supervised the sales team, enhancing their performance and productivity.
  • Conducted regular staff training to increase product knowledge and sales skills.
  • Managed customer queries to improve overall service experience.
  • Managed stock levels to maximise sales opportunities.
  • Monitored store cleanliness, maintaining an appealing shopping environment for customers.

Tasheel
Dubai , UAE

Front Office Representative
09 2019 - 05 2020

Job overview

  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Handled complaints, resulting in resolved issues and satisfied guests.
  • Maintained clean reception area, promoting a positive image of the company.
  • Assisted clients, ensuring they understood all requirements and procedures.

Tans Heritage L.L.C
Dubai, UAE

Sales and Marketing Representative
08 2018 - 09 2019

Job overview

  • Delivered good customer service to the clients at all times, promoting a positive brand image.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Utilised CRM tools effectively to streamline lead generation process.

Geo Foundations
Tunis, Tunisia

Administrative Assistant
01 2017 - 08 2018

Job overview

  • Interacted professionally with clients providing excellent service at all times.
  • Organised client meetings, prepared agendas and took detailed minutes.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Attended industry events to represent company activity and grow partner networks.
  • Prepared monthly and yearly balance sheets, ensuring accuracy.

Education

University of Manouba, Higher School of Commerce

Master's degree from business marketing
2018 - 2019 (1 education.year_Label)

Institute of Technological Studies of Ksar Helal

from Marketing specialty selling technique
01/2016 - 01/2017

Skills

  • Languages
  • Accountant
  • Microsoft Office “Word, Excel, PowerPoint & Outlook”
  • Web Development & Social Media Marketing
  • Product Marketing Management & Selling Techniques
  • Good knowledge in UAE culture & government procedures

Timeline

Sales Supervisor

Marmar-Halim Fashion Designer
05 2020 - Current

Front Office Representative

Tasheel
09 2019 - 05 2020

Sales and Marketing Representative

Tans Heritage L.L.C
08 2018 - 09 2019

Administrative Assistant

Geo Foundations
01 2017 - 08 2018

University of Manouba, Higher School of Commerce

Master's degree from business marketing
2018 - 2019 (1 education.year_Label)

Institute of Technological Studies of Ksar Helal

from Marketing specialty selling technique
01/2016 - 01/2017
MOUNA ASMI