Moumita Ghosh
Kolkata,India
Summary
Customer service professional adept at handling client inquiries, resolving issues, and maintaining positive relationships. Strong communication skills combined with knack for problem-solving and conflict resolution. Proven track record of fostering customer loyalty and satisfaction through attentive service and tailored solutions.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Customer Relations Manager
Bengal telecommunication ltd
Kolkata, India
03.2019 - 02.2020
- Managed and maintained customer relationship management CRM systems to track interactions and sales.
- Analysed customer feedback data to identify trends and areas for improvement in service delivery.
- Generated sales by prospecting leads, cold calling and closing deals.
- Coordinated with cross-functional teams to address and resolve complex customer issues promptly.
Administrative Assistant
Lloyd Erectors pvt ltd
Kolkata
01.2012 - 08.2017
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Scanned new documentation into system and classified data using standard codes.
- Organised company events, from venue selection to on-the-day coordination, enhancing team morale.
Education
Master of Business Administration - Finance
Sikkim manipal university
03.2017 - 11.2020
Certificate of Higher Education - Commerce
Calcutta university
Kolkata 04.2007 - 03.2011
Skills
- Customer feedback analysis
- Customer issue resolution
- Customer service
- Time management
- Event coordination
- Client relationship management
Certification
Diploma in Aviation,Hospitality & Travel Management
Additional Information
- Career Break (Maternity):
Maternity break during which I upskilled through self-learning/online courses and am now prepared to re-enter the professional environment.
Timeline
Customer Relations Manager
Bengal telecommunication ltd
03.2019 - 02.2020
Master of Business Administration - Finance
Sikkim manipal university
03.2017 - 11.2020
Administrative Assistant
Lloyd Erectors pvt ltd
01.2012 - 08.2017
Certificate of Higher Education - Commerce
Calcutta university
04.2007 - 03.2011