Moumita Ghosh
Summary
- Over 12 years of experience as a Technical Business Analyst, consistently delivering exceptional results across diverse industries.
- Consistently surpassed stakeholders' expectations, achieving a 95% satisfaction rate in major engagements.
- Authored and managed key artifacts, including Product Requirement Documents, User Journeys, Functional Specification Documents, and System Requirement Specifications.
- Applied both Waterfall and Agile approaches to gather user requirements, resulting in a 20% improvement in project delivery times.
- Utilized a variety of modeling and analysis tools to provide actionable insights, contributing to a 15% increase in operational efficiency.
- Quickly established rapport with stakeholders, fostering positive relationships and ensuring project success.
- Demonstrated excellent collaboration skills, leading to a 10% improvement in team productivity.
- Produced high-standard requirement documentation, ensuring clarity and alignment among all stakeholders.
- Managed multiple simultaneous projects, showcasing strong communication, organization, and problem-solving skills.
- Hands-on experience with Java, Salesforce, reporting and visualization tools like PowerBI and Excel, proficient in SQL for preparing and executing moderately complex queries, complex system integration through API integration and Salesforce connected app.
- Interpreted and analyzed complex data sets, providing insights that drove strategic decisions and improved business outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Business Analyst
AIRBAND Community Internet Ltd
04.2023 - Current
- Collaborated with the Head of IT to drive system cost optimization by facilitating cross-functional stakeholder workshops and developing a comprehensive system blueprint.
- Led team meetings for detailed status updates, fostering effective collaboration.
- Improved lead generation process by 20% with the implementation of Sales Cloud automation features.
- Ensured seamless business operations by managing change requests and system enhancements.
- Designed bespoke reports and dashboards in Salesforce, enhancing data visibility.
- Working with the Agent force and Einstein products for automating job scheduling, case management, auto email replies, and an AI chatbot improved CX experience by 25%.
- Navigated complex issues using advanced problem-solving skills, improving overall system functionality.
- Established retry mechanism system like Conga/SendGrid/SDocs by integrating through salesforce connected app and testing all new features before deployment.
- Improved client relationships by addressing and managing their needs effectively.
- Integrated Systems like Go cardless with retry mechanism improved Payment collection by 20%, Ecanavsser (boosted field sales by 15%) with Salesforce.
- Documented workflow charts, records, and job descriptions to guide overall organizational improvements.
- Process Improvement: Developing and implementing process improvement initiatives that enhance service delivery and reduce wait times by 25%.
- Creating detailed reports and dashboards to track key performance indicators (KPIs) and present findings to senior management, contributing to a 10% increase in decision-making efficiency.
- (Prodapt)UK
Solution Architect
British Telecom
09.2020 - 03.2023
- Architected and designed end-to-end solutions for the Voucher Management and New TV Product Model projects, leveraging comprehensive data analysis to identify key performance trends and areas for optimization, ultimately driving a 20% increase in project performance and efficiency.
- Developed target-state architectural blueprints ("to-be" process models) by conducting "as-is" analysis and gap analysis, providing actionable architectural recommendations to bridge current-state limitations.
- Led technical requirements elicitation via workshops and stakeholder interviews, translating complex business needs into clear, documented technical specifications utilizing standard methodologies (UML, sequence diagrams, BPMN) to ensure alignment across engineering teams.
- Ensured architectural integrity and strategic alignment, guaranteeing all functional and non-functional requirements adhered to both project goals and the broader organizational technology roadmap.
- Produced comprehensive High-Level Design (HLD) documents that captured detailed functional and non-functional requirements, serving as the foundational architectural blueprint for development teams.
- Managed architectural scope and requirements traceability, aligning technical delivery with core business objectives and maintaining design integrity throughout the solution development lifecycle.
- Acted as a trusted technical advisor to business stakeholders, challenging existing processes and proposing optimized, architecturally sound solutions to ensure fitness for purpose and future scalability.
- Fostered collaboration across IT functions, proactively communicating architectural decisions and aligning business processes with fellow Solution Architects and the Principal Architect to ensure cohesive enterprise integration.
- (TCS), UK
Technical Lead
British Telecom
04.2014 - 08.2020
- Learned multiple coding languages and development frameworks to serve the needs of a changing development program.
- Collaborated with other developers to identify and alleviate software bugs.
- Produced clean, error-free code in line with internal quality standards.
- Provide guidance and support in implementing telecom products, as well as telecom billing system technology.
- Design the application's technical infrastructure, such as specific databases, programming languages, utilities, and testing approaches.
- (TCS), UK
Software Developer
British Telecom
02.2011 - 03.2014
- Developed a Java-based application for database interaction.
- Wrote a Java-based application to load data and parse XML documents.
- Used SQL DB to store data for the application.
- CI/CD job creation in Jenkins.
- Designed standard frameworks to be reused in future projects and worked on the JDK 1.8 migration.
- (TCS), India
Education
Bachelor of Technology - Information Technology
WBUT
01.2009
Skills
- Salesforce CPQ
- Sales Cloud
- Service Cloud
- FSL
- Industries CPQ
- Java
- Python
- SQL
- PL/SQL
- AWS (Developer Associate)
- API Integration
- Jenkins
- Git
- Maven
- Gradle
- BSS/OSS
- Billing Systems
- Service Provisioning
- Business Process Analysis
- Requirement Gathering
- Agile/Scrum
- Jira
- Confluence
- Data Bricks
- Drawio
- Miro
- Figma
- MS Visio
- Excel
- Lucid
- Copilot
- Stakeholder Management
- Problem Solving
- Customer Engagement
- Process Improvement
Core Skills
Salesforce CPQ, Sales Cloud, Service Cloud, FSL, Industries CPQ, Java, Python, SQL, PL/SQL, AWS (Developer Associate), API Integration, Jenkins, Git, Maven, Gradle, BSS/OSS, Billing Systems, Service Provisioning, Business Process Analysis, Requirement Gathering, Agile/Scrum, Jira, Confluence, Data Bricks, draw.io, Miro, Figma, MS Visio, Excel, Lucid, Copilot, Stakeholder Management, Problem Solving, Customer Engagement, Process Improvement
Certification
- Salesforce Certified AI Associate
- Salesforce Certified Data Cloud Consultant
- Salesforce Certified CPQ Consultant
- Salesforce Certified Industries CPQ
- Salesforce Certified Industries OM
- AWS Certified: Developer Associate
- SCRUM certified: Professional Scrum Master
- Vskill Certified: Python Developer
- Oracle certified: Java SE 6 programmer
Timeline
Technical Business Analyst
AIRBAND Community Internet Ltd
04.2023 - Current
Solution Architect
British Telecom
09.2020 - 03.2023
Technical Lead
British Telecom
04.2014 - 08.2020
Software Developer
British Telecom
02.2011 - 03.2014
Bachelor of Technology - Information Technology
WBUT