Moumen Boutari

Customer Appointment Management:Secure appointments via hot leads, cold calls (FISC), and walk-ins.

Customer Engagement:Greet, qualify, and meet customer needs effectively.

Part Exchange Valuation:Inspect and provide fair valuations for part exchanges.

Finance Consultation:Discuss finance options and FCA-regulated products.

Sales Negotiation and Deal Closure:Provide finance quotations, negotiate, and close sales.

Vehicle Preparation:Ensure vehicles are MOT-checked, serviced, and valeted.

Finance Mediation:Act as the intermediary between customers and finance companies.

Agreement Finalization:Coordinate finance signings and vehicle handovers.

Sales Achievement:Meet targets for new and pre-owned vehicle sales.

Sales Strategy and Staff Mentoring:Develop sales plans and mentor junior staff.

Client Relationship Management:Maintain relationships with high-value and corporate clients.

Customer Satisfaction:Achieve high customer satisfaction through QVOC feedback.

FCA & ITC Compliance:
Ensure full adherence to FCA regulations and ITC standards.

Motability Accreditation:
Deal with Motability Customers and discuss adaptation options on car.

Toyota Academy Training:
Trained at Toyota Academy in Derby and Epsom for expert product knowledge.

Lead Conversion & Relationship Building:
Convert leads into sales and build lasting customer relationships.

Sale Agreement & Customisation:
Negotiate sale details, including part exchanges, accessories, and finance.

Documentation & Handover:
Prepare documentation, coordinate delivery, and ensure smooth vehicle handovers.

Upselling & Customer Service:
Upsell FCA-regulated insurance and deliver exceptional service.

Post-Sale Follow-Up:
Ensure customer satisfaction through proactive follow-ups.

Training Enhancement:
Provided supplementary materials to elevate training quality.

Training Strategy Development:
Collaborated with the studio manager to create effective training strategies for new employees.

Vehicle Inspection & Reporting:
Conducted weekly vehicle inspections and submitted detailed reports to head office.

Test Drive Coordination:
Scheduled test drives for customers, ensuring a seamless experience.

Colleague Support:
Assisted new colleagues in requesting test drives and navigating the Salesforce system (CXP).

Test Drive Coordination:
Scheduled test drives for customers, ensuring a seamless experience.

Colleague Support:
Assisted new colleagues in requesting test drives and navigating the Salesforce system (CXP).

Creating Marketing Campaigns:

Executed marketing campaigns to promote brand visibility and drive engagement.

Marketing Strategy Development:
Solely responsible for creating and executing a unique, results-driven annual marketing strategy.

Client Relationship Management:
Built and nurtured strong partnerships with over 40 national pharmacies, fostering long-term collaborations.

Team Collaboration:
Coordinated with team leads to align promotional and marketing initiatives for maximum impact.

Sales & Marketing Support:
Provided essential support to the team with various sales and marketing tasks to drive success.

Executed marketing campaigns to promote brand visibility and drive engagement.

Marketing Plans:

Managed multi-channel advertising campaigns to support sales objectives.

Sales Growth & Profitability:
Increased sales and profitability through proactive lead follow-up and strategic actions.

Inventory & Stock Control:
Managed optimal stock levels, balancing customer demand with financial efficiency.

Team Collaboration & Reporting:
Aligned team efforts with store goals through regular meetings and progress reports to the branch manager.

Logistical Coordination:
Planned and ensured safe transportation, storage, and sale of goods.

Team Coordination & Workflow Management:
Ensured smooth daily operations by coordinating tasks and optimizing team workflow.

Coaching & Skill Development:
Guided team members through new or challenging workflows, fostering growth.

Task Delegation:
Assigned tasks based on individual strengths to maximize productivity.

Leadership & Supervision:
Led shifts, providing direction to drive team efficiency and sales.

Customer Service Excellence:
Resolved queries and complaints, ensuring a positive customer experience.

Pricing & Transactions:
Provided accurate price information and managed financial transactions.

Retail Environment Management:
Maintained a clean, organized store to enhance the shopping experience.