Mouamadou Khouma
Olbia
Summary
Accomplished professional with expertise in restaurant operations and staff supervision, demonstrating exceptional leadership and motivational skills. Adept at enhancing customer satisfaction through attention to detail and process improvement, ensuring food quality and safety standards are met. Proven track record in financial management, cost controls, and payment processing, contributing to overall business success. Committed to fostering a positive team environment through effective coaching and mentoring, while consistently driving corrective actions for continuous improvement.
Overview
14
14
years of professional experience
2027
2027
years of post-secondary education
Work history
General manager
Grind
London, England
2025.04 - Current
- Led company-wide restructuring to streamline operations.
- Defined company direction through careful strategic planning.
- Maintained compliance with industry regulations at all times.
- Managed key stakeholder relationships for smoother project completion.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Established successful partnerships with other companies for mutual growth.
- Delivered results under pressure to meet tight deadlines.
- Identified new business opportunities, leading to market expansion.
- Increased overall operational efficiency by implementing new management strategies.
- Introduced effective cost control measures, reducing unnecessary expenditure.
Senior Manager
Dishoom LTD
London
2023.06 - 2024.10
- Pleases customers by providing a pleasant dining experience.
- Accomplishes restaurant human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; and enforcing policies and procedures.
- Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change.
- Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission.
- Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; and maintaining parking lot and walkways.
- Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; and monitoring food presentation and service.
- Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
Assistant General Manager
Grind Liverpool street
London
2022.06 - 2023.06
- Cooperate with the general manager and assist with everything from project planning to staff management.
- Nurture positive working relationships with staff.
- Delegate daily tasks.
- Address any issues in a timely fashion.
- Supervise staff and control merchandise.
- Ensure company policies and procedures are followed.
- Setting a good example for staff.
- Great interpersonal and communication skills.
- Strong problem-solving abilities.
- Good observation skills.
- An ability to deliver constructive criticism.
- Computer literate and basic Maths skills.
- An ability to identify weaknesses and provide coaching where necessary.
- Degree in business administration or similar.
Bar Manager
Dishoom LTD
London
2015.10 - 2026.03
- Oversaw bar inventory, restocked supplies and placed orders.
- Set effective employee schedules that maintained coverage at peak times and minimised labour costs.
- Ensured optimal beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce expenses.
- Maximised employee morale and corrected performance issues according to established standards.
- Increased revenue by promoting additional items and assisting with beverage menu creation.
- Diminished financial discrepancies by accurately recording transactions while verifying daily bar staff receipts.
- Followed safe serving requirements and kept a list of available ride services for inebriated customers.
- Streamlined productivity initiatives through compliance with restaurant protocols.
- Accurately monitored cash intake to eliminate discrepancies.
- Educated staff members on procedural and menu changes.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Monitored alcohol consumption and kept operation in line with legal service requirements.
- Used coaching and mentoring techniques to improve employee skills and boost morale.
- Oversaw use of ingredients to plan for costs and minimise food waste.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Scheduled employees to keep shifts well-staffed.
Bartender
Hotel Cervo and Conference center
Porto Cervo, Olbia
2013.05 - 2015.09
- Demonstrated full knowledge of all menu items, contents, and preparation methods.
- Optimised customer experience, serving each guest with sincere, positive, and enthusiastic attitude.
- Mixed drinks and served wine, beer and non-alcoholic beverages for 150+ guests per shift.
- Upheld high standard of cleanliness in all work areas area.
- Greeted and seated guests efficiently to establish prompt, high quality service.
- Oversaw bar inventory, restocked supplies and placed orders.
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
- Independently prepared off-menu cocktails, coffees and other beverages for customers.
Receptionist
Hotel Cervo
Porto Cervo, Olbia
2012.06 - 2013.05
- Maintained clean and orderly reception area to impress and welcome visitors.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Welcomed guests and clients in a friendly, positive manner.
- Produced, filed, and forwarded high-quality reports to appropriate personnel by email or fax.
- Responded to telephone enquiries from clients, vendors and members of the public.
- Captured and processed client information, entering data into online systems for wider company use.
- Maintained peak office inventory levels by promptly restocking supplies and generating purchase orders.
Education
Diploma of Higher Education - Floor and Bar Management
Hospitality School
Arzachena, Costa smeralda, OlbiaSkills
- Attention to detail Expert
- Organised Expert
- Polite Expert
- Hardworking Expert
- Leadership Expert
- Analytical problem solver Expert
- Sincere Expert
- Process improvement Expert
- Cash registers Expert
- Corrective action Expert
- Customer experience Expert
- Customer satisfaction Expert
- Food quality Expert
- Food safety Expert
- Welcome visitors Expert
- Financial Expert
- Cost controls Expert
- Motivational Expert
- Coaching and mentoring Expert
- Safety processes Expert
- Payment processing Expert
- Purchase orders Expert
- Restaurant operations Expert
- Team builder Expert
- Staff supervision Expert
COURSES
- Diploma of Higher Education Floor and Bar Management - Present
- Hospitality School, Arzachena, Costa smeralda, Olbia - Present
Timeline
General manager
Grind
2025.04 - Current
Senior Manager
Dishoom LTD
2023.06 - 2024.10
Assistant General Manager
Grind Liverpool street
2022.06 - 2023.06
Bar Manager
Dishoom LTD
2015.10 - 2026.03
Bartender
Hotel Cervo and Conference center
2013.05 - 2015.09
Receptionist
Hotel Cervo
2012.06 - 2013.05
Diploma of Higher Education - Floor and Bar Management
Hospitality School