MOUAD BELFATMI
Bexley
Summary
Dedicated professional with expertise in medication storage and health promotion, complemented by strong communication and customer service skills. Demonstrates exceptional time management, teamwork, and attention to detail, ensuring high standards of professionalism. Committed to fostering empathy and understanding in all interactions, with a focus on enhancing patient care through effective multitasking and swimming techniques. Career goal: To leverage skills in a dynamic healthcare environment that prioritizes patient well-being.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Picker/packer
SIGNATURE PHARMACY
01.2025
- Read and interpret prescription or stock orders
- Locate, pick, and scan pharmaceutical items
- Verify product details
- Maintain cleanliness and organization in picking areas
- Follow GMP (Good Manufacturing Practice) and regulatory standards
OPERATION AGENT
DHL EXPRESS
01.2021 - 12.2022
- While working at DHL EXPRESS, was in charge of managing operational tasks to guarantee seamless and efficient execution of logistics and delivery processes.
- Coordinated team tasks, fostering improved cooperation and productivity.
Technical customer service advisor
BOUYGUES TELECOM
06.2024 - 12.2024
- I used to provide technical support and assistance to customers with technical inquiries and issues related to telecommunication services or phones settings.
WAITER
KFC
01.2023
- Handling customer complaint with profesionalism.
- Delivered food and drinks to customer promptly, ensuring all orders were correct and presented well.
AMBRE CAR
01.2022
- Supported daily rental operations by assisting customers with reservations, processing contracts, inspecting vehicles, and ensuring clean, well-maintained fleet.
- Provided friendly customer service, resolved issues efficiently, and helped keep rental workflow smooth and organized.
Dispenser
Wimpole pharmacy
London
01.2026 - Current
- Picked and packed online orders for aesthetics professionals with high accuracy
- Checked batch numbers, expiry dates, and product condition
- Supported stock control, hygiene, and regulatory compliance
- Assisted pharmacists, resulting in efficient workflow and improved service delivery.
- Checked inventory and ensured adequate stock levels.
Independant sales advisor
Relay direct
Watford, Hertfordshire
11.2025 - 01.2026
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Implemented promotional strategies for increased product visibility.
- Boosted brand reputation with demonstration of product knowledge.
Education
Baccalaureate - Physical Science
BAB AL ANDALOUS
CasablancaBachelor - Economics
University of Hassan 2
MoroccoMaster degree - Project Management
Ravensbourne University
LondonSkills
- Communication
- Sage
- Time management
- Customer service
- Professionalism
- Teamwork
- Attention to details
- Multitasking capability
- Medication storage expertise
- Health promotion
- Empathy and understanding
- Excellent vision
- Swimming techniques
Certification
National Pool Lifeguard Qualification - NPLQ
Language
English
French
Arabic
Affiliations
- swimming
Timeline
Dispenser
Wimpole pharmacy
01.2026 - Current
Independant sales advisor
Relay direct
11.2025 - 01.2026
Picker/packer
SIGNATURE PHARMACY
01.2025
Technical customer service advisor
BOUYGUES TELECOM
06.2024 - 12.2024
WAITER
KFC
01.2023
AMBRE CAR
01.2022
OPERATION AGENT
DHL EXPRESS
01.2021 - 12.2022
Baccalaureate - Physical Science
BAB AL ANDALOUS
Bachelor - Economics
University of Hassan 2
Master degree - Project Management
Ravensbourne University