Motunrayo Dawodu
Sheffield,South Yorkshire
Summary
A self-motivated Retail Associate with a strong focus on customer satisfaction and sales. Skilled in promoting products, helping customers find the right solutions, and working with teams to achieve business goals. Friendly, approachable, and always ready to go the extra mile to ensure a great shopping experience.
Overview
2
2
years of professional experience
Work history
Retail associate
TopWears Plaza
Lagos
11.2022 - 12.2024
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Offered support and guidance to colleagues to ensure efficient teamwork and smooth store operations.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Operated tills efficiently, handled transactions accurately while providing friendly and professional service that enhanced the customer experience.
- Adhered strictly to health and safety regulations-maintaining a safe shopping environment.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Prepared invoices for customers with large orders or special sales types.
Education
Master of Science - Public Health
Sheffield Hallam University
Sheffield 01.2025 -
Bachelor of Science - Environmental Health Science
Kwara State University
Kwara State, NigeriaSkills
- Customer Service
- Customer Care
- Product Knowledge
- Excellent Communication
- Active Listening
- Upselling
- Negotiation
- Cash handling
- Client Relationship Management
- Teamwork
- Self-driven
- Time Management
- Conflict Resolution
Timeline
Master of Science - Public Health
Sheffield Hallam University
01.2025 -
Retail associate
TopWears Plaza
11.2022 - 12.2024
Bachelor of Science - Environmental Health Science
Kwara State University
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