MOSIUR RAHMAN MERON
London
Summary
Dedicated and highly motivated individual with great interpersonal skills. Passionate hospitality professional with over ten years of experience, specializing in customer service and team management. Looking to further my career in a dynamic and fast-pace hospitality environment.
Overview
15
15
years of professional experience
Work History
Manager
Turkish Restaurant
London
01.2020 - Current
- Oversaw daily restaurant operations and staff scheduling.
- Managed inventory control and supply ordering processes.
- Trained and mentored new team members on service standards.
- Handled customer inquiries and resolved service issues effectively.
- Analyzed customer feedback to improve service quality continuously.
- Enforced customer service standards and resolved customer problems to uphold quality service.
F&B Supervisor
St. Paul The Grange Hotel (Leonardo)
London
01.2017 - 01.2019
- Supervised daily operations of food and beverage service team.
- Trained staff on customer service standards and product knowledge.
- Coordinated inventory management and stock replenishment processes.
- Ensured compliance with health and safety regulations in dining areas.
- Created weekly schedules for F&B staff according to business needs.
- Monitored cash handling procedures to ensure accuracy in financial transactions.
Head Waiter
45 Jermyn St.
London
10.2015 - 12.2016
- Supervised dining room operations to ensure excellent guest experiences.
- Enhanced guest satisfaction by attentively addressing inquiries and concerns.
- Managed reservations and seating arrangements for optimal flow.
- Trained new waiters on food service procedures and customer service standards.
- Provided assistance in resolving customer complaints in a professional manner.
- Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
Waiter
The Landmark Hotel
London
01.2012 - 01.2015
- Provided exceptional customer service to enhance guest experience.
- Assisted in menu recommendations and answered inquiries about food and beverages.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Processed guest orders accurately using point-of-sale systems.
- Trained new staff on service standards and operational procedures.
- Checked with customers to ensure that they were enjoying their meals.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Waiter
The Dorchester Hotel
London
01.2010 - 01.2011
- Provided exceptional customer service to enhance guest experience.
- Assisted in menu recommendations and answered inquiries about food and beverages.
- Managed dining area cleanliness and organized table settings for optimal flow.
- Processed guest orders accurately using point-of-sale systems.
- Trained new staff on service standards and operational procedures.
Education
BSc (Hons) - computing
London Metropolitan University
A – Level -
Regent School of Economics
MalaysiaO – Level -
Rotary High School
MalaysiaSkills
- Interpersonal skills
- Guest relationship
- Guest service
- Hotel policy
- Operational procedure
- Adaptability
- Organizational skills
- Time management
References
Available on request.
Others
- Full UK driving license
- Fluent in English.
Timeline
Manager
Turkish Restaurant
01.2020 - Current
F&B Supervisor
St. Paul The Grange Hotel (Leonardo)
01.2017 - 01.2019
Head Waiter
45 Jermyn St.
10.2015 - 12.2016
Waiter
The Landmark Hotel
01.2012 - 01.2015
Waiter
The Dorchester Hotel
01.2010 - 01.2011
BSc (Hons) - computing
London Metropolitan University
A – Level -
Regent School of Economics
O – Level -
Rotary High School