Mosibudi Patience Kgapane
Summary
- I’m Results-driven and detail-oriented banking professional with 15 years of experience in Personal and business banking. Proficient at managing client relationships, analyzing financial data, and providing tailored financial solutions to meet customer needs. Proven ability to drive revenue growth, mitigate risks, and ensure compliance with banking regulations. Strong sales, and financial advisory services. Exceptional interpersonal and leadership skills, with a track record of delivering outstanding customer service and building long-term client relationships. Committed to upholding the highest standards of integrity and financial excellence
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Universal Banker
Standard bank
Phalaborwa
01.2018 - 02.2025
- To achieve net profit growth for the business through active sales, reaching targets sets and increasing customer base
- To assist clients with their desired over the counter financial transactions, enquiries and solving customer problems to their satisfaction
- To achieve Income Growth and Financial Targets
- Conduct a thorough customer need analysis, through customer engagement in order to provide the appropriate banking advice and guidance
- Offered personalised financial advice with a focus on long term relationships.
Sales Consultant
Nedbank LTD
Bethal Mpumalanga
01.2012 - 01.2018
- Achieve Objectives to reach the set Financial Goals
- Reach the set sales targets by proactive sales practice and lead referrals to other business units
- Conduct a thorough customer need analysis, through customer engagement in order to provide the appropriate banking advice and guidance
- Act as a single point of reference to appropriately solution the customer
- Build long term relationships with customers through customer satisfaction and proactive engagements
- Be accountable for customer onboarding and end to end sales fulfilment by utilizing the appropriate systems
- Acquire new primary customer's relationships by utilizing internal and external sources
- Lead a culture of customer centricity and increased customer satisfaction and loyalty, and log all complaints on the appropriate system
Teller
ABSA Bank
Nelspruit Mpumalanga
01.2010 - 01.2012
- I was employed under Letsema Learnership for a period of 12 months, given the opportunity to work as a frontline teller, treasury custodian, Customer services clerk and back-office assistant, assisting back office with branch admin work, printing and actioning listings, distribution of cash to the tellers, processing journal entries, withdrawal and deposit of cash from the SBV and balancing of treasury float on a daily basis
- Reason for leaving: End of contract
Education
Grade 12 - commercial subjects
Seboye High School
Tzaneen 01.2007 - 12.2007
Banking Service Advice NQF 5 -
Milpark Business School
01.2010 - 12.2010
Regulatory Exam 5 -
Moonstone
06.2014 - 06.2014
Labour Relations Certificate -
Oxbridge Academy College
01.2021 - 06.2021
Diploma Management Studies NQF 6 -
MANCOSA
01.2023 - 12.2023
Advanced diploma in Business Management NQF 7 -
MANCOSA
01.2024 - 12.2024
Skills
- Customer Relations
- Creative thinking
- Problem Solving
- Time management
- Risk Identification
- Risk Reporting
- Teamwork
- Conflict Handling
- Data analytics
- Computer applications
- MS Word
- MS Excel
- Powerpoint
References
References available upon request.
Timeline
Advanced diploma in Business Management NQF 7 -
MANCOSA
01.2024 - 12.2024
Diploma Management Studies NQF 6 -
MANCOSA
01.2023 - 12.2023
Labour Relations Certificate -
Oxbridge Academy College
01.2021 - 06.2021
Universal Banker
Standard bank
01.2018 - 02.2025
Regulatory Exam 5 -
Moonstone
06.2014 - 06.2014
Sales Consultant
Nedbank LTD
01.2012 - 01.2018
Banking Service Advice NQF 5 -
Milpark Business School
01.2010 - 12.2010
Teller
ABSA Bank
01.2010 - 01.2012
Grade 12 - commercial subjects
Seboye High School
01.2007 - 12.2007
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