Dedicated Sales/Marketing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Digital Marketing Executive
POLARIS BANK LTD
07.2021 - 07.2022
Directed traffic growth strategies, SEO, content distribution, email marketing and trackbacks.
Created solution-based execution plans to achieve business goals based on Google Analytics and internal reporting data.
Leveraged MailChimp to implement email campaigns and monitor performance.
Created and distributed monthly SEO reports that captures site traffic, goals and KPIs.
Utilized Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.
Monitored and analyzed market and competitor metrics to inform digital marketing strategies.
Continually maintained and improved company's reputation and positive image in markets served.
Conducted market research to identify new opportunities and target markets.
Improved website visibility through development and implementation of SEO strategies.
Customer Relationship Manager
POLARIS BANK LTD
01.2015 - 07.2021
Open new current, savings and term deposit accounts with emphasis on Businesses
Market the bank’s risk asset products: loans, overdrafts, advances to eligible customers and profiles them with adequate consideration of the bank’s Risk Acceptance Criteria (RAC)
Complete credit and loan documentation after ensuring the bank’s standard is met
Managing customer enquiries
Reinforced established quality control standards and followed procedures for optimal customer interactions.
Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Developed and implemented standards for staff to provide consistent service to customers.
Educated customers on available options and processed purchases.
Made customers aware of current and new programs and services.