Moses Kagumire
Crawley
Summary
Resourceful travel manager with impressive industry expertise and international travel management degree. Manages fast-paced departments with grace and efficiency, continuously improving operations. Strong financial management, organizational and communications skills enabled exceptional outcomes.
Overview
20
20
years of professional experience
Work History
Section Manager
International Logistics Group
07.2017 - Current
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Identified section KPIs and created measurement mechanism to track operations efficiency.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Negotiated contracts with vendors to secure favorable terms while maintaining strong working relationships for long-term partnerships.
- Improved team efficiency by streamlining processes and implementing effective communication strategies.
- Enhanced productivity with staff training and development programs, resulting in higher employee satisfaction rates.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Monitored production targets to meet company and customer demands.
Customer Service Advisor
VIVISOL/NHS
04.2014 - Current
- Delivered prompt service to prioritize customer needs.
- Collaborated with team members to achieve monthly targets and improve overall performance.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Addressed complex issues by scheduling repair appointments.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
Managing Director
First World Tours and Travel Ltd
01.2009 - 12.2017
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Revitalized company's online presence, launching user-friendly website and engaging social media platforms.
- Elevated brand recognition on global scale by executing comprehensive digital marketing campaign.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
Sales Advisor
XL Airways UK
05.2004 - 09.2008
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Bachelor of Arts - International Travel Management
University of Brighton
Brighton, United KingdomSkills
- Staff Leadership
- Preventive Maintenance
- Continuous Improvement
- Organizational Development
- Customer Relations
- Problem-Solving
- Multitasking Abilities
- Teamwork and Collaboration
- Workforce Management
- Regulatory Compliance
- Strategic Planning
- Decision-Making
Travelling, reading, self improvement and sports
I like travelling and I have visited 24 countries globally still counting. In my spare time I read self improvement and personal growth books, I also read alt about current events and business trends. I like sports and this year 2024 I have ran and finished both London and San Francisco marathons plus 10K Vitality London.
Timeline
Section Manager
International Logistics Group
07.2017 - Current
Customer Service Advisor
VIVISOL/NHS
04.2014 - Current
Managing Director
First World Tours and Travel Ltd
01.2009 - 12.2017
Sales Advisor
XL Airways UK
05.2004 - 09.2008
Bachelor of Arts - International Travel Management
University of Brighton
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