Morven Mclaren
Glasgow
Summary
I am a hardworking, friendly and outgoing individual who demonstrates reliability and commitment in all tasks undertaken. I have strong customer service skills and the ability to work effectively as part of a team, ensuring the highest levels of service at all times. I am a keen and quick learner and supportive to other colleagues.
Overview
9
9
years of professional experience
Work History
Domain Account Manager
Easyspace limited
03.2022 - Current
- In March 2022 I was given a promotion and became the Domain account manager for Easyspace.
- I am now in charge of over 100 accounts, many of which are well known companies managing their domain portfolios via our CRM system and registry accounts. I am in regular contact with my customers via phone and email assisting with any queries or requests that they have.
- As well as managing the domain portfolio a key part of my role includes issuing monthly sales and renewal invoices and chasing debt for managed accounts which have outstanding invoices. Invoices are issued via our CRM system and debt chasing is done via email and phone, contacting the finance department as well as the account contact.
- Other duties include regular account audits, requesting registry payments and managing email inboxes. I also take domain training sessions for other members of staff and any new starts.
Registry Administrator
Easyspace Limited
10.2016 - 03.2022
- I joined Easyspace Ltd (part of the Iomart group) in October 2016. My original role when I started was a sales administrator.
- This role involved manually adding packages to customer accounts using the CRM system, taking payments for new packages and renewals, processing cheque payments, taking failed auto renew payments every morning and doing account clean-ups removing inactive packages and expired cards.
- Around November 2018 my role changed to a registry administrator. My role still included all of the sales admin duties, but responsibility grew and duties then involved various other tasks such as registering and renewing domains in various different registry accounts, assisting customers with any domain queries using the deskpro ticketing system, assisting our larger customers such as BT via email and phone, changing and adding nameservers, transferring domains between registry accounts and processing internal domain moves.
- Other duties that my role included were reception cover when required and distributing mail.
Administrator
Rathbone Training UK
03.2016 - 10.2016
- I started a temporary Admin role with the charity Rathbone Training UK in March 2016.
- My duties included covering reception, answering and transferring telephone calls, meeting and greeting guests, using Microsoft software to create databases and spreadsheets. I also helped prepare and create documents for meetings as well as the learner sessions.
- As well as this, I also helped with the learner sessions and completed other general office tasks such as filing, photocopying etc.
Education
National Qualification - Events Organisation
City of Glasgow College, Townhead Campus
06.2015
National Certificate - Administration & Information Technology
Glasgow Clyde College, Anniesland Campus
06.2014
School Qualifications
Cleveden Secondary School, Glasgow
05.2013
Skills
- Strong communication skills
- Good customer care
- Excellent IT Skills
- Flexible and reliable
- Good leadership skills
- Excellent team worker
- Can adapt quickly to new situations
- Can work well under pressure
References
Available on request
Hobbies
In my spare time I enjoy socialising with friends and family, listening to music and going to concerts. I also enjoy going to sporting events. I volunteer with Meningitis Now helping at charity events and bucket collections.
Timeline
Domain Account Manager
Easyspace limited
03.2022 - Current
Registry Administrator
Easyspace Limited
10.2016 - 03.2022
Administrator
Rathbone Training UK
03.2016 - 10.2016
National Qualification - Events Organisation
City of Glasgow College, Townhead Campus
National Certificate - Administration & Information Technology
Glasgow Clyde College, Anniesland Campus
School Qualifications
Cleveden Secondary School, Glasgow
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