MORSAL AMIRI
Wembley,london
Summary
Proven ability to handle customer inquiries, resolve conflicts and Skilled in teamwork, communication, and creating positive customer experiences. Currently pursuing a degree in Law at the University of Westminster, with a strong academic background in Business, Criminology, and Law. Fluent in English and Persian (Farsi, Dari).
Overview
2023
2023
years of professional experience
Work History
Customer Assistant
Accessorize
Southampton
09.2022 - 02.2023
- Operated tills and managed transactions accurately and efficiently.
- Resolved customer issues and queries using effective communication and problem-solving skills.
- Assisted customers with online orders and provided guidance on products across the store.
Customer Service
Yogoo
Southampton
12.2021 - 07.2022
- Managed the cash desk, assisted with customer inquiries, and ensured all stations were clean and organized.
- Guaranteed positive experiences by efficiently resolving customer concerns and complaints.
- Provided warm, attentive service from entry to exit, encouraging return visits and repeat spending.
Receptionist
ETC venues
london
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
Education
Bachelor of Laws (LLB) -
University of Westminster
05-2026
A Levels - Business Studies, Criminology, Law
GCSEs - Achieved all GCSEs, including English and Mathematics
Skills
- Teamwork and collaboration
- Customer relations and service
- Communication and interpersonal skills
- Patience and conflict resolution
- Proficiency in handling cash and transactions
Timeline
Customer Assistant
Accessorize
09.2022 - 02.2023
Customer Service
Yogoo
12.2021 - 07.2022
Receptionist
ETC venues
Bachelor of Laws (LLB) -
University of Westminster