Morielle Melenis Conti
Manchester
Summary
Operations and Continuous Improvement professional with 12+ years of experience driving Operational Excellence (OpEx), process optimisation and performance improvement across large-scale, customer-focused operations. Proven track record of leading multi-level teams, improving productivity, reducing costs and delivering measurable business results through KPI management, data-driven decision-making and continuous improvement initiatives. Recently gained hands-on experience within the UK food manufacturing sector, strengthening knowledge of quality standards, SOP compliance and quality inspection in a fast-paced production environment.
Overview
15
15
years of professional experience
Work History
Quality Controller
Group Myntoon Food
Manchester
12.2025 - Current
- Inspect incoming fruit, vegetables and food products against customer specifications and quality standards.
- Perform quality inspections in accordance with Standard Operating Procedures (SOPs).
- Identify product defects and non-conformities, ensuring timely escalation and accurate reporting.
- Maintain inspection records and support product traceability.
- Work closely with production and warehouse teams to ensure compliance with quality and food safety standards.
- Support operational consistency by identifying recurring quality issues and following established quality procedures.
Career Break & Volunteering
United Kingdom
09.2023 - 12.2025
- Relocated to the UK to establish permanent residence and gain international experience.
- Volunteered at Oxfam, supporting customer service, stock organisation and day-to-day retail operations in a multicultural environment.
- Completed an Intermediate English course, strengthening professional communication skills.
Director of Operations
SBK
São Paulo
09.2022 - 09.2023
- Led operational performance across teams of more than 650 employees, ensuring delivery against KPIs, SLAs and business objectives.
- Drove continuous improvement and operational excellence initiatives, identifying process inefficiencies and implementing operational improvements.
- Partnered with Product, Technology and Project teams to improve operational performance and customer experience.
- Tracked and reported operational metrics to support data-driven decision-making and performance visibility.
- Coached managers and coordinators on performance management, problem solving and operational best practices.
- Supported commercial discussions and client relationships, contributing to revenue growth and service expansion.
Operations Superintendent
SBK
São Paulo
01.2015 - 09.2022
- Delivered continuous improvement initiatives using operational data and performance metrics to improve efficiency and reduce costs.
- Developed and monitored KPIs and performance dashboards to track productivity, quality and service outcomes.
- Identified process inefficiencies and implemented sustainable operational improvements.
- Facilitated cross-functional problem solving to identify root causes and implement effective solutions.
- Collaborated with commercial and project teams to improve client delivery and operational performance.
- Led the implementation of a fully digital product in the travel sector, reducing operating costs by 35% and supporting business growth.
Operations Manager
SBK
São Paulo
07.2013 - 12.2014
- Managed day-to-day operations, resource planning, service delivery and client relationships.
- Introduced workflow optimisation and document digitisation, improving operational efficiency by 40%.
- Monitored operational performance and ensured alignment with business objectives.
Operations Coordinator
SBK
São Paulo
03.2011 - 06.2013
- Monitored KPIs and supported operational performance reporting.
- Supported process standardisation initiatives across operational teams.
- Trained team leaders and supported recruitment, onboarding and performance management activities.
Education
MBA - Economic Management and Business Strategy
Fundação Getúlio Vargas
Bachelor's Degree - Business Administration
FEI University
Intermediate English Course -
ESBM East Midlands School of Business and Management
Skills
- Operational Excellence (OpEx)
- Continuous Improvement (CI)
- Process Optimisation & Automation
- Performance Metrics & KPI Management
- Data Analysis & Operational Insights
- Service Delivery Improvement
- Stakeholder Management
- Coaching & Leadership Development
- Problem Solving & Root Cause Analysis
- Change Management
Custom
linkedin.com/in/morielle-melenis-conti
Timeline
Quality Controller
Group Myntoon Food
12.2025 - Current
Career Break & Volunteering
09.2023 - 12.2025
Director of Operations
SBK
09.2022 - 09.2023
Operations Superintendent
SBK
01.2015 - 09.2022
Operations Manager
SBK
07.2013 - 12.2014
Operations Coordinator
SBK
03.2011 - 06.2013
MBA - Economic Management and Business Strategy
Fundação Getúlio Vargas
Bachelor's Degree - Business Administration
FEI University
Intermediate English Course -
ESBM East Midlands School of Business and Management