Morgyn Mooney
Calderbank,Airdrie
Summary
University of Glasgow graduate in Geography and Politics with a solid foundation in research and project management. Practical experience in data protection complemented by strong communication skills developed in banking customer service. Proven critical thinking and attention to detail, prepared to address new challenges in a professional environment.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Specialist
Teleperformance, Lloyd's Banking Group
2025.10 - 2026.06
Responsibilities Included:
- Ensured all customer interactions aligned with company ethos, upholding brand integrity.
- Liaised between customers and internal teams to streamline communication process.
- Handled high-volume inbound calls for Lloyd's customers, providing clear support on accounts, payments, and card services.
- Verified customer identity and processed sensitive financial information in line with FCA, GDPR, and Lloyd's compliance standards.
- Resolved customer enquiries and complaints efficiently
- Delivered professional, empathetic service to maintain strong customer satisfaction and first-contact resolution.
- Updated customer records and processed actions accurately using internal banking systems.
- Met performance targets for call quality, accuracy, and service levels.
- Knowledgeable about up-to-date knowledge of banking products, policies, and security procedures
- The role involved daily use of systems such as Microsoft Excel, Teams, Outlook, and SharePoint for tracking, communicating, and reporting tasks.
- Participated in training sessions for continued professional development.
- Worked as part of a team, improving communication skills within the workplace.
- Fostered a positive work environment through constructive feedback and open dialogue amongst peers.
Marketing Administrator
Peter Vardy
2022.05 - 2023.08
- Responsibilities included:
- Cleansing marketing databases, updated consent records, maintaining accurate and up to date records and documentation in line with GDPR standards.
- Assisting other teams within the marketing department where they needed it. I regularly handled sensitive information.
Education
MA (Soc Sci) - Geography and Politics
University of Glasgow
High School -
St Andrew's High School
Coatbridge 2015.08 - 2021.06
Skills
- Proficient in using Microsoft Excel, Outlook, and SharePoint for data management and communication, alongside some experience in QGIS software
- Ability to prioritise tasks and meet deadlines, managing multiple responsibilities efficiently in fast-paced environments
- Ability to apply analytical skills to identify issues and resolve challenges, developed through academic work
- Have clear and empathetic communication with customers, including vulnerable individuals, and confident in managing tense or high‑pressure situations
- Ability to grasp new concepts and tools quickly and apply them effectively
- Through collaboration within academic settings, I have consistently demonstrated my ability to meet deadlines, take responsibility for tasks, and contribute effectively to group work, ensuring reliable and dependable outcomes
References
Karyn, Mckeiman Kennedy, Karyn.mckeiman@yahoo.co.uk, 07753692503
Timeline
Customer Service Specialist
Teleperformance, Lloyd's Banking Group
2025.10 - 2026.06
Marketing Administrator
Peter Vardy
2022.05 - 2023.08
High School -
St Andrew's High School
2015.08 - 2021.06
MA (Soc Sci) - Geography and Politics
University of Glasgow