Morgen Whitfield

Outlined key responsibilities for the job role:

· Managing daily operations such as ordering stock, filling out compliance tasks, opening or closing the store.

· Cash handling.

· Resolving customer complaints with professionalism and a solution focused approach.

· Ensuring all health, safety and food hygiene regulations are strictly followed.

· Delivering high quality coffee.

· Training new staff members.

· Interviewing new candidates.

· Being a stand in store manager when needed.

• As a senior project support associate working at Deloitte, I provided high level administrative and project support across multiple audit teams.
• I coordinated directly with project managers, partners and team members.
• Ensuring smooth daily operations, efficient diary management and timely communication of priorities.
• I quickly took ownership of KPI and capacity reporting within my on-site team of other associates.
• I consistently demonstrated initiative by working from the office regularly and built strong professional relationships.

• I lead a fast-paced team in one of the UK’s busiest coffee shop chains, delivering exceptional customer service and ensuring smooth daily operations.
• My role involved hands on barista work, team co-ordination, training new staff and maintaining high standards in cleanliness, efficiency and product quality.
• I thrive in high pressure environments and creating a professional and friendly work environment for everyone.
• Managing daily operations such as ordering stock, filling out compliance tasks, opening or closing the store.
• Cash handling.
• Resolving customer complaints with professionalism and a solution focused approach.
• Ensuring all health, safety and food hygiene regulations are strictly followed.
• Delivering high quality coffee.
• Training new staff members.
• Interviewing new candidates.
• Being a stand in store manager when needed.

• I worked as a community-based care assistant, providing one on one support and care to elderly clients in their homes.
• My role focused on delivering compassionate, person cantered care, supporting daily living activities, administering medication and ensuring clients felt safe, respected and well cared for.
• Assisting with personal hygiene, mobility, meals and administering medication.
• Responding sensitively to individual needs, promoting dignity, comfort and independence.
• Trained and supported new care assistants, ensuring adherence to procedures and personalised care plans.
• Being a senior carer, I had to ensure that all care plans within the community are up to date and within the client’s home to ensure proper care is carried out by other members of staff and to ensure clear communication with families.
• Maintaining clear communication with health care professionals.
• Completed ongoing professional development, including dementia awareness and first aid refresher training.