Summary
Overview
Work History
Education
Skills
Achievements & Interests
Certification
Personal Information
References
Timeline
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Morgane Denney

Morgane Denney

Yeovil,Somerset

Summary

Experienced professional with a strong background in team leadership and bar, restaurant & hotel management. Proficient at scheduling, guest relations, and inquiry resolution, with proven expertise in front desk operations and the running of a bar and restaurant. Skilled in time management, perfecting processes and keeping communication lines open between teams, adept in booking and scheduling software (Opera). Committed to enhancing operational efficiency and delivering exceptional service.


Overview

10
10
years of professional experience
11
11
years of post-secondary education
1
1
Certification

Work History

Duty Manager

Premier Inn Hotel & Restaurant
Yeovil, Somerset
07.2024 - 04.2025
  • Supervise daily operations, ensuring seamless coordination between hotel and restaurant
  • Mentor and support colleagues to foster a cooperative and knowledgeable team environment
  • Contribute to process improvements by asking critical questions and sharing insights with peers
  • Demonstrated reliability by providing support beyond standard working hours to ensure operational excellence
  • Supported my peers and management through the change from hotel to hotel and restaurant
  • Regularly manage a busy restaurant, the running of a bar and front desk on shift with 1 chef and 1 FOH beside me.

Receptionist

Premier Inn Hotel
10.2023 - 07.2024
  • Delivered a welcoming and efficient front desk experience to guests, ensuring satisfaction and addressing inquiries promptly
  • Coordinated bookings and maintained accuracy in guest records using advanced booking systems
  • Assisted in maintaining hotel standards and resolving guest issues professionally

Primary Carer (Live in)

Yeovil
01.2015 - 07.2024
  • Provided compassionate care for a relative, managing daily routines, medication schedules, financials and appointments
  • Organised household operations, including budgeting and meal preparation, to ensure a comfortable living environment

Housekeeper

Premier Inn Hotel
04.2022 - 10.2023
  • Maintained high standards of cleanliness and organisation, directly contributing to positive guest reviews
  • Efficiently managed workload to meet daily room preparation targets without compromising quality

Education

GCSEs - Mathematics

Bucklers Mead Academy
Yeovil, Somerset
09.2010 - 06.2015

GCSEs - English Language

Bucklers Mead Academy
Yeovil, Somerset
09.2010 - 06.2015

Diploma of Higher Education - Counselling Skills

Yeovil College
Yeovil, Somerset
09.2022 - 07.2023

Certificate of Higher Education - Mental Health

Yeovil College
Yeovil, Somerset
08.2023 - 11.2023

Skills

  • Team leadership
  • Bar, restaurant and hotel management
  • Guest relations
  • Inquiry resolution
  • Front desk and hotel operations
  • Rota management
  • Stock audits and compliance
  • Financial policies and compliance
  • Health and Safety Compliance
  • Proficient in booking and scheduling software (Opera)
  • Hygiene standards adherence

Achievements & Interests

  • Successfully transitioned through multiple roles within Whitbread Premier Inn, showcasing adaptability and a commitment to growth.
  • Passionate about continuous improvement and learning new processes to contribute to team success.
  • Enjoys exploring hospitality trends and finding innovative ways to exceed guest expectations.

Certification

  • Level 2 certificate of higher education in Mental Health First Aid
  • Level 3 Diploma in Counselling
  • GCSE B in Art Photography
  • GCSE B in English
  • GCSE C in Mathematics
  • GCSE A* in IT skills

Personal Information

• Proactive Learner: Eager to acquire new knowledge and skills, consistently seeking opportunities for self-improvement.

• Initiative-Driven: Takes charge in identifying areas for improvement and implementing effective solutions.

• Dependable and Reliable: Committed to maintaining high standards and delivering consistent results, even beyond standard expectations.

• Empathetic and Supportive: Skilled in fostering positive relationships, with a strong focus on mental health awareness and advocacy.

• Passionate and Values-Oriented: Aligns personal goals with organisational values, striving to create inclusive, collaborative, and welcoming environments.

References

References available upon request.

Timeline

Duty Manager

Premier Inn Hotel & Restaurant
07.2024 - 04.2025

Receptionist

Premier Inn Hotel
10.2023 - 07.2024

Certificate of Higher Education - Mental Health

Yeovil College
08.2023 - 11.2023

Diploma of Higher Education - Counselling Skills

Yeovil College
09.2022 - 07.2023

Housekeeper

Premier Inn Hotel
04.2022 - 10.2023

Primary Carer (Live in)

Yeovil
01.2015 - 07.2024

GCSEs - Mathematics

Bucklers Mead Academy
09.2010 - 06.2015

GCSEs - English Language

Bucklers Mead Academy
09.2010 - 06.2015
Morgane Denney