Experienced professional with a strong background in team leadership and bar, restaurant & hotel management. Proficient at scheduling, guest relations, and inquiry resolution, with proven expertise in front desk operations and the running of a bar and restaurant. Skilled in time management, perfecting processes and keeping communication lines open between teams, adept in booking and scheduling software (Opera). Committed to enhancing operational efficiency and delivering exceptional service.
• Proactive Learner: Eager to acquire new knowledge and skills, consistently seeking opportunities for self-improvement.
• Initiative-Driven: Takes charge in identifying areas for improvement and implementing effective solutions.
• Dependable and Reliable: Committed to maintaining high standards and delivering consistent results, even beyond standard expectations.
• Empathetic and Supportive: Skilled in fostering positive relationships, with a strong focus on mental health awareness and advocacy.
• Passionate and Values-Oriented: Aligns personal goals with organisational values, striving to create inclusive, collaborative, and welcoming environments.