MORGAN ROURKE
IT MANAGER | ASPIRING IT CONSULTANT
Carnoustie
Summary
Experienced IT professional with a strong technical background and exceptional interpersonal skills. Managed IT systems and teams, collaborating closely with clients to provide customised solutions. Seeking a transition into a consulting or specialist role to utilise my technical expertise and problem-solving passion in assisting businesses to overcome challenges and implement innovative solutions.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Deputy IT Manager
ESP Group
Arbroath, Angus
06.2024 - Current
- Manage all day-to-day IT operations across two sites, overseeing virtual environments and IT infrastructure to ensure optimal performance and business continuity for internal IT and our clients.
- Lead and mentor a diverse team of Desktop Support Technicians, Service Desk staff and DevOps professionals, fostering collaboration, skill development and high service standards.
- Successfully implemented and optimised a range of security solutions, including antivirus, backup systems, Remote Monitoring & Management (RMM), IT Glue, email protection, DNS filtering, and other security measures, ensuring robust protection across the organisation.
- Lead and coordinate internal and external audits to maintain ISO 27001, PCI DSS Cyber Essentials and Cyber Essentials Plus certifications, ensuring compliance with industry standards.
- Lead technical upgrade projects for clients
- Streamline processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Manage vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
Service Delivery Officer
University of Dundee
Dundee, Dundee City
06.2023 - 06.2024
- Supervise EUS Support Team (onsite and remote team) alongside management
- Increased team efficiency by 20% through rigorous adherence to company standards and strategic supervision
- Improved service quality by 10% by supporting team members with guidance and troubleshooting
- Coordinated with other departments to manage and implement IT solutions that supported the university's academic and administrative functions
- Assisted in the rollout of new IT services and updates, ensuring minimal disruption and effective communication with end-users
- Senior team escalation point
Service Delivery Technician
University of Dundee
Dundee, Dundee City
06.2022 - 06.2023
- Supporting O365 – Exchange, Teams, SharePoint, Azure, Teams Telephony
- Provided technical support to university students and staff
- Hardware, software, and network-related issues, ensuring minimal downtime for users
- Installed, configured, and maintained desktop computers, laptops, printers, and other peripheral devices
- Remote & Onsite Support
IT Systems Engineer
Shackleton Technologies (MSP)
Dundee, Dundee City
01.2019 - 06.2022
- Managed IT environments for 60+ clients across sectors including Legal, Manufacturing, Pharmaceutical, and Automotive, ensuring optimal system performance and reliability.
- Deployed and maintained key security solutions (e.g., Symantec/Message Labs, Sophos, Cisco Umbrella, SonicWall Firewalls) to safeguard systems and data.
- Provided support for Office 365, Azure AD, and Microsoft technologies (Active Directory, DNS, DHCP, Exchange), driving system efficiency and security.
- Implemented remote desktop and VPN solutions during the COVID-19 pandemic, enabling secure, seamless remote work for businesses.
- Managed backup systems like Datto, SolarWinds Backup, and StorageCraft/ShadowProtect, ensuring comprehensive data protection and fast recovery.
- Led migrations from legacy systems to Windows Server upgrades and Azure cloud, improving system scalability and future-readiness.
- Proactively used monitoring tools to resolve system issues early, ensuring continuous uptime and smooth business operations.
IT Technician
Shackleton Technologies
07.2018 - 01.2019
- Installed, configured, and maintained desktop systems, printers, and other IT equipment, ensuring smooth daily operations for end users.
- Assisted in the management of Active Directory, including user account creation, password resets, and permissions management.
- Supported routine server maintenance tasks, including system updates, patch management, and troubleshooting of server-related issues under guidance.
- Played a key role in backups and data recovery efforts, ensuring daily backups were executed and data could be restored when necessary.
- Participated in network monitoring, identifying and escalating issues for resolution to prevent service interruptions.
- Documented IT procedures and supported training for end users, helping employees improve their technical proficiency.
IT Technician Apprentice
University of St Andrews
St Andrews, Fife
07.2016 - 07.2018
- Delivered IT support to a diverse range of academic users within a University
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
Education
HND - IT Professional
QA Apprenticeships
QA 07.2016 - 07.2018
NAT5 & Highers -
Carnoustie High School
Carnoustie 01.2010 - 01.2016
Skills
IT Infrastructure Management
Cloud Computing
Cybersecurity & Data Protection
Network Administration
Virtualization Technologies
Backup & Disaster Recovery Solutions
IT Project Management
Vendor Management & Negotiation
IT Budgeting & Cost Management
Risk Management & Compliance
Communication & Collaboration
Problem-Solving & Critical Thinking
Certification
CCNA | (Studying)
Accomplishments
- Successfully manage IT operations across two sites in Arbroath and Hull, ensuring seamless coordination and consistent service delivery.
- Collaborated with multiple departments, such as HR, Finance, and Operations, to align IT strategies with business needs, leading to the successful integration of new technologies across the organization.
- Successfully negotiated vendor contracts, resulting in cost savings.
- Led the IT side of the company's efforts to achieve ISO 27001, CE+, and PCI DSS certifications, collaborating closely with compliance team. Receipt of all three certifications without significant findings, enhancing the company's security posture and market credibility.
Timeline
Deputy IT Manager
ESP Group
06.2024 - Current
Service Delivery Officer
University of Dundee
06.2023 - 06.2024
Service Delivery Technician
University of Dundee
06.2022 - 06.2023
IT Systems Engineer
Shackleton Technologies (MSP)
01.2019 - 06.2022
IT Technician
Shackleton Technologies
07.2018 - 01.2019
IT Technician Apprentice
University of St Andrews
07.2016 - 07.2018
HND - IT Professional
QA Apprenticeships
07.2016 - 07.2018
NAT5 & Highers -
Carnoustie High School
01.2010 - 01.2016
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