Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Morgan Potter

Bonnybridge,Falkirk

Summary

Ambitious student specialising in Psychology, equipped with skills in effective communication and empathetic interaction. Proficient in understanding customer needs and resolving complaints, which contributes to positive experiences and satisfaction. Driven to apply educational insights towards professional growth and advancement.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonalds
Falkirk, Stirling
01.2025 - Current
  • Delivered fast, accurate service for positive customer experience.
  • Provided high-level customer service by going the extra mile to identify and cater to customer needs.
  • Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
  • Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
  • Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
  • Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
  • Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
  • Implemented time-management skills to handle multiple tasks efficiently during busy periods.
  • Completed cleaning and serving tasks to high-quality standards.
  • Kept food preparation areas sanitised for excellent hygiene standards.
  • Prepared food to match quality standards and customer expectations.
  • Offered flexibility to work changing breakfast, lunch and dinner shifts

Education

Bachelor of Science - Psychology

University of the West of Scotland
Paisley
2025 - Current

Scottish Qualifications Certificate - English, Music, Pschology, History and Home economics.

Denny High School
Denny, Falkirk
2019 - 2025

Skills

  • Food safety standards
  • Cash handling
  • Customer service
  • Hospitality service
  • Problem resolution
  • Complaint resolution
  • Time management
  • Multitasking efficiency
  • Team collaboration
  • Team player
  • Effective communication
  • Communication skills
  • Work pace adaptability
  • Health regulations

Interests

  • Travelling
  • Music
  • Animals

Timeline

Crew Member

McDonalds
01.2025 - Current

Scottish Qualifications Certificate - English, Music, Pschology, History and Home economics.

Denny High School
2019 - 2025

Bachelor of Science - Psychology

University of the West of Scotland
2025 - Current
Morgan Potter