Morgan Neill

Throughout my time at BT I have gained a valuable range of knowledgeable skills through my day to day tasks, including :

• Being well versed in a high pressure call centre environment, handling various tasks, critical situations while resolving client issues in a rapid manner.
• Providing prompt customer support with a friendly professional and patient attitude.
• Listening, diagnosing and aiming to acknowledge and professionally guide each customer to the correct emergency services daily.
• Gathering and providing essential information on each call to enhance each emergency services knowledge on every emergency situation.
• Gaining essential skills on 999 calls received from a mobile, landline, pay phone and car telematics which allows me to identify and support a wide range of callers including, vulnerable, silent, abusive and young children.
• Processing information quickly in time-critical situations.
• Using strategic questioning to extract important details from callers to help plan responsive action.
• Processed and actioned high number of calls during busy periods.
• Demonstrating compassion, emotional resilience and respect to handle high volume of emergency calls.

During my time at Primark Belfast I was given many opportunities to boost my confidence and work at a fast pace within a timely manor. I am able to maintain a clean and organised inventory to keep the store in order and make it more convenient for customers to find what they are looking for. I also participated in rotating different display, clothing and accessory items due to different edits, current trends and seasonal stock that came into the store daily.

While working at Primark I was also able to meet any customers needs and provide them with a high quality service while also being able to maintain the standards and values that Primark has to ensure satisfaction from both the customer and the stores reputation.

During my time of working on the fittings rooms at Primark I was able to happily guide customers through the fitting rooms and assist them with finding the ideal size and item of clothing to allow them to feel confident and comfortable while wearing a wide range of different clothing items from the store.

I am also able to successfully carry out transactions on computerised tills, including the use of card and cash payments followed by carrying out returns and exchanges to achieve an accurate cash flow and transaction for both Primark and the customer.