Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Certification
Timeline
Generic

Morgan Kendall

Summary

Professional and adaptable individual with strong organisational skills and excellent communication abilities. Proven proficiency in managing administrative tasks and providing exceptional customer service. Committed to creating welcoming atmosphere and ensuring smooth office operations.

Overview

11
11
years of professional experience
1
1
Certification

Work history

Administration receptionist

Meet your miracle
Coventry
03.2024 - Current
  • Managed scheduling to ensure smooth operations in the office.
  • Composed correspondence on behalf of management staff, demonstrating strong written communication skills.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.
  • Wrote professional letters, memos and emails for internal and external business communication.
  • Coordinated staff calendars with up-to-date availability information.
  • Kept reception areas clean and tidy to maintain professional standards.
  • Greeted clients and customers, providing access passes.
  • Responded to company enquiries quickly and professionally.
  • Welcomed visitors with warmth and professionalism for positive first impressions.
  • Provided positive visitor experiences through friendly reception service.
  • Directed customer calls and communicated messages to relevant team members.
  • Enhanced customer satisfaction with friendly and professional reception services.
  • Updated database regularly, ensuring accurate record-keeping at all times.
  • Kept reception area clean and organised to uphold professional office reputation.

Bar staff member

Coventry rugby club
Coventry
03.2022 - Current
  • Maintained professional knowledge about various drink recipes and offerings.
  • Managed customer disputes effectively, preserving the business reputation.
  • Ensured customer satisfaction by providing excellent service.
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Assisted in training new staff, contributing to team efficiency.
  • Restocked bar efficiently during busy periods.
  • Helped organise special events at the bar.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Cleared counters and disposed of waste and broken glass.
  • Refused drinks service to guests without appropriate proof of age.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Created speciality drinks according to exact customer requests and preferences.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Completed end-of-day cleanup to reset bar for next day.
  • Collected, washed and put away glassware between guests.
  • Served guests spirits, lagers and stouts at bar.
  • Input orders into register, calculated bills and collected payments.
  • Inspected customer identification to verify age against legal standards.
  • Built and maintained displays of spirits, enticing guests to make purchases.

Apprentice Hairdresser

House of Hair
11.2019 - 07.2020
  • Acting as an ambassador of the salon at all times
  • Maintaining a suitably fashionable personal image
  • Being available for work during all scheduled hours
  • Helping to prepare the salon to receive clients
  • Smiling and always appearing happy at work
  • Welcoming clients and visitors to the salon
  • Being helpful and respectful to clients and colleagues
  • Undertaking all reasonable tasks allocated to myself
  • Helping to provide refreshments to clients and visitors
  • Gowning up and preparing clients prior to treatment
  • Shampooing and applying conditioner treatments
  • Preparing equipment and materials for hairdressers use
  • Re-filling stocks of frequently used materials
  • Helping to maintain a safe working environment
  • Tidying up and maintaining the image of the salon
  • Fully endorsing the products and services of the salon
  • Participating in periodic work performance reviews
  • Assisting in the general security of the salon
  • Demonstrated professionalism and discretion when dealing with sensitive client information.
  • Sustained cleanliness of salon, enhancing overall client experience.
  • Greeted customers warmly upon arrival, establishing a welcoming environment in the salon.
  • Assisted senior stylists with complex hairstyles to ensure customer satisfaction.
  • Maintained stock levels of hair products, ensuring availability at all times.

Apprentice Hairdresser

Rock Paper Scissors Hair Salon
09.2019 - 11.2019
  • Maintaining a safe, healthy and clean environment.
  • Assisting senior colleagues to deliver salon services.
  • Engaging positively with clients and promoting a positive image of yourself and the salon.
  • Greeting and gowning clients in readiness for hairdressing services.
  • Preparing tools, equipment and products for services.
  • Carrying out shampooing, conditioning treatments, removing colours, neutralising perms and any other tasks deemed suitable under supervision, if required.
  • Answering the telephone, dealing with enquiries and making appointments.
  • Processing client payments.
  • Making and serving refreshments for clients.
  • Promoting salon services and products.
  • Ensuring the salon is clean and tidy at the end of the day.
  • Commitment to training by attending all training session, assessments and reviews

Cheerleading Coach

Mount Nod Primary School
09.2014 - 07.2019
  • After attending and competing for Mount Nod Primary School for 6 years on the year of leaving I was invited back to be an Assistant Coach for the Key Stage 1 Students (Mini Owls) taking the teams to the National Schools championships each year in Manchester.
  • Introduce primarily 4 – 7 years olds to Cheerleading
  • Create a fun atmosphere whilst adhering to all Health and Safety Policies
  • I had to be well organised as there was up to 15 students at any one time
  • Instant rapport building was essential to get the best out of the Team
  • Identify different students strengths to best allocate roles and positions within the team
  • Arrange Choreography and Music for Competitions
  • Assist in fundraising for the team to contribute towards Competition fees
  • Attend the National Schools Championships in Manchester every summer as a coach with the Team

Saturday Job

Enve Hair Salon
12.2018 - 03.2019
  • Washed clients hair
  • Washed out colours
  • Applied toners with assistance from a qualified consultant
  • Prepared foils
  • General cleaning of the salon
  • Meeting and greeting clients and various reception duties

Year 10 Work Experience

Ego Hair Salon
Mount Nod, Coventry
07.2018 - 07.2018
  • In my 2 weeks work experience I was introduced to different parts of the salon and was taught some of the basics.
  • I learnt how to make foils and take them out of a client’s hair.
  • I also washed numerous customers hair and also answered the phones.
  • I undertook general cleaning duties also and made myself available for anything that the staff needed me for.

Education

GCSE'S - Maths, English, History, Science, Spanish, Art and Photography

West Coventry Academy
Coventry
09.2014 - 7 2019

Beauty level 2 - undefined

09.2020 - 5 2021

Skills

  • Independent
  • Teamwork
  • Friendly
  • Sociable
  • Enthusiastic
  • Hardworking
  • Quick learner
  • Good memory

Personal Information

Date of birth: 07/02/03

Custom

References on request

Certification

  • Level 1 - basic life support
  • Workplace first aid
  • Safeguarding children level 1 & 2
  • Safeguarding adults level 1
  • Infection prevention and control level 1
  • Data security awareness level 1
  • Tier 1 & 2 supporting adults with a learning disability and autism
  • Moving and handling level 1

Timeline

Administration receptionist

Meet your miracle
03.2024 - Current

Bar staff member

Coventry rugby club
03.2022 - Current

Beauty level 2 - undefined

09.2020 - 5 2021

Apprentice Hairdresser

House of Hair
11.2019 - 07.2020

Apprentice Hairdresser

Rock Paper Scissors Hair Salon
09.2019 - 11.2019

Saturday Job

Enve Hair Salon
12.2018 - 03.2019

Year 10 Work Experience

Ego Hair Salon
07.2018 - 07.2018

Cheerleading Coach

Mount Nod Primary School
09.2014 - 07.2019

GCSE'S - Maths, English, History, Science, Spanish, Art and Photography

West Coventry Academy
09.2014 - 7 2019

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Morgan Kendall