Morgan Hugill
Burnley,Lancashire
Summary
Motivated and client-focused professional with experience running a successful self-employed hairdressing business and a strong background in customer service. Highly skilled in sales, relationship building, and understanding individual client needs, with a proven ability to generate repeat business and maintain high service standards. Experienced in managing appointments, payments, and social media marketing, demonstrating strong organisation and self-motivation. A natural perfectionist with excellent attention to detail, who works equally well independently and as part of a team, contributing positively to collaborative environments and delivering high-quality results.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Hair stylist
Self employed ( morgan&co )
Blackburn, Lancashire
02.2023 - Current
- Performed detailed consultations to understand client needs for desired results.
- Alleviated customer complaints with effective problem-solving skills.
- Conducted product demonstrations, promoting sales of premium hair care products.
- Managed appointments efficiently, ensuring minimal waiting time for clients.
- Developed a loyal clientele through exceptional customer service skills.
- Managed social media platforms, boosting online presence.
- Enhanced brand visibility with targeted social media campaigns.
- Enhanced brand visibility through strategic social media management.
- Utilised social media platforms to boost programme visibility.
- Built and maintained a loyal clientele through exceptional customer service and repeat bookings.
- Managed all aspects of the business including pricing, scheduling, inventory, and supplier relationships.
- Drove consistent revenue growth through upselling services and recommending retail.
- Maintained high standards of hygiene, safety, and professionalism in line with industry regulations.
- Promoted services through social media platforms (Instagram, TikTok, Facebook), creating engaging content to attract new clients.
- Generated sales through service upselling and product recommendations.
- Managed bookings, payments, and customer relationships independently.
Senior hairdresser and Practitioner
Samantha Rose
Blackburn, Lancashire
04.2021 - 01.2023
- Promoted latest products and treatments to boost salon sales.
- Managed bookings effectively to accommodate as many clients as possible during peak hours.
- Created unique hairstyles, resulting in a diverse portfolio of work.
- Achieved customer satisfaction by delivering high-quality services.
- Performed administrative duties efficiently leading to seamless operations within the salon.
- Conducted thorough consultations before each appointment providing personalised services.
- Improved salon's reputation with excellent customer service skills.
- Created memorable customer experiences with services.
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
- Trained junior stylists to create high-performing salon teams.
- Booked customer appointments using online booking systems.
- Kept detailed records of customer information and services provided.
- Achieved high sales targets through effective product demonstrations and knowledge sharing.
- Promoted special products or discounts, driving sale s upswing.
- Promoted and demonstrated products for retail to maximise sale s opportunities.
Customer service advisor
Pretty Little Thing
Burnley, Lancashire
10.2020 - 04.2021
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Resolved pressing customer issues, ensured repeat business.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Enhanced brand loyalty, provided excellent service at all times.
- Managed complex customer issues to successful resolution.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
- Offered prompt solutions to maintain customer satisfaction.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
Hairstylist apprentice
Brannon's
Clitheroe, Lancashire
07.2017 - 06.2020
- Performed hair consultations to determine suitable styles and treatments for individual clients.
- Collaborated closely with other stylists, fostering a team-oriented atmosphere.
- Boosted salon reputation with high-standard hair colouring techniques.
- Educated clients on proper hair care routines, enhancing their overall experience.
- Conducted product demonstrations, promoting sales of premium hair care products.
- Welcomed walk-in customers warmly, contributing towards an inviting salon atmosphere.
- Developed a loyal clientele through exceptional customer service skills.
- Participated in professional training workshops to expand skill set.
- Answered phone calls daily to schedule appointments and advise on service options.
- Delivered exceptional customer service to guarantee satisfaction.
Education
GCSEs - English, Maths
Blessed Trinity RC college
Burnley, Lancashire 09.2012 - 06.2017
NVQ Level 2 - Hairdressing
Evolve Academy
Manchester 07.2017 - 07.2019
Skills
- Client Relationship Management – Building trust, maintaining long-term client relationships, and understanding client needs
- Sales & Negotiation Skills – Promoting services and products, upselling, and confidently closing sales
- Customer Service Excellence – Delivering a high-quality, professional experience and handling client enquiries effectively
- Communication Skills – Clear, confident verbal communication with clients, suppliers, and prospective buyers
- Time Management & Organisation – Managing appointments, schedules, and deadlines independently
- Self-Motivation & Initiative – Successfully running a self-employed business and generating new clients
- Marketing & Social Media Promotion – Using social platforms to promote services, attract clients, and build a personal brand
- Attention to Detail – Ensuring accuracy in bookings, payments, client requirements, and presentation
- Problem Solving – Handling client concerns professionally and finding solutions quickly
- Administrative & Sales Record Management – Managing bookings, payments, and tracking sales and client information
Accomplishments
Proud recipient of the English Hair & Beauty Awards recognising the success, quality, and professionalism of my hairdressing business. This award reflects my commitment to exceptional client service, high standards of workmanship, and attention to detail, as well as my ability to build a strong reputation and loyal client base in a competitive industry. The achievement highlights my dedication, creativity, and drive to consistently deliver outstanding results.
Timeline
Hair stylist
Self employed ( morgan&co )
02.2023 - Current
Senior hairdresser and Practitioner
Samantha Rose
04.2021 - 01.2023
Customer service advisor
Pretty Little Thing
10.2020 - 04.2021
Hairstylist apprentice
Brannon's
07.2017 - 06.2020
NVQ Level 2 - Hairdressing
Evolve Academy
07.2017 - 07.2019
GCSEs - English, Maths
Blessed Trinity RC college
09.2012 - 06.2017