Morgan Hepburn
Chertsey,Surrey
Summary
Seeking new opportunities to advance within a dynamic company, focusing on professional growth and skill development. Strong work ethic combined with a commitment to learning and contributing effectively to team success. Currently self-employed as a Scanner Engineer/Technician, ready to embrace new challenges in a collaborative environment. Eager to leverage existing skills while enhancing capabilities to support organizational goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Scanner technician
Self Employed
Chertsey, Surrey
2023.09 - Current
- Repairing and maintaining scanners for customers across southern England.
- Engaged clients through phone communication to arrange appointments and assess service satisfaction.
Ensured client needs were met by confirming bookings and addressing concerns during calls. - adhering to time slots and maintaining punctuality to meet customer requirements
- Engaging with new contacts and long-term clients daily
Delivery driver
Ocado
Weybridge, Surrey
2023.03 - 2023.08
- Executed safe loading and unloading of vehicles, minimising risk of injuries or accidents.
- Maintained strict adherence to traffic laws whilst on duty, lowering penalties incurred from traffic offences.
- Conducted regular vehicle inspections and maintenance to uphold safety standards.
- Transported temperature-sensitive goods employing suitable methods to uphold product quality.
- Skilled in driving commercial vehicles
- Adhering to tight schedules and deadlines that required meeting
- Resolving issues encountered by customers (incorrect products, damaged items) and assisting to fullest capability
- Efficient time coordination
Bartender
The Cricketers
Rowtown, Surrey
2020.06 - 2022.08
- Collaborated with team members to provide seamless service during busy periods.
- Checked identification of customers to ensure legal drinking age compliance.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Enhanced ability to perform under pressure in fast-paced environments.
- Supporting customers with inquiries to elevate service experience
- Maintained rigorous cleanliness standards across all work areas to ensure compliance with health and safety regulations.
Retail worker
Tesco
Addlestone, Surrey
2018.02 - 2020.04
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Created attractive product displays that stimulated customer interest and purchases.
- Cultivated exceptional customer interaction skills from a young age
- Problem-solving capabilities
- Collaborating within a team
- Achieving exceptional customer satisfaction through assistance with every requirement
- Operated till accurately to ensure smooth checkout process.
- Followed company policies and guidelines strictly maintaining standards of operation.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
Education
A-Levels - Media Studies
Brooklands College
Weybridge, Surrey 2016.09 - 2018.07
GCSEs -
Jubilee High School
Addlestone, Surrey 2011.09 - 2016.07
Skills
- Advanced multitasking
- Problem Solving
- Point of Sale (POS) systems
- Information technology knowledge
- Time management skills
- Adaptability under pressure
- Tilling techniques
- Client communication
- Teamwork skills
- Initiative utilization
- Customer engagement
- Team management
- Effective communication
- Customer support expertise
- Driving ability
Timeline
Scanner technician
Self Employed
2023.09 - Current
Delivery driver
Ocado
2023.03 - 2023.08
Bartender
The Cricketers
2020.06 - 2022.08
Retail worker
Tesco
2018.02 - 2020.04
A-Levels - Media Studies
Brooklands College
2016.09 - 2018.07
GCSEs -
Jubilee High School
2011.09 - 2016.07