Morgan Fletcher
Andover,Hampshire
Summary
Dynamic and results driven professional with 20 years senior management experience, leading high performing teams, managing operations and delivering exceptional customer service in a fast paced retail environment. Recognised for strong leadership, commercial acumen and the abilty to motivate and develop staff to achieve ambitious targets. Highly organsied, detail oriented, passions for learning new skills and adept at managing complex processes; including financial oversight, payroll and performance metrics. Skilled in building strong customer relationships, problem solving and driving results under pressure. All of which are transferable skills which position me to excel in a remote estate agent role. I am ready to leverage my extensive management experience, customer focused approach, and operational expertise to deliver exceptional results in property sales and lettings.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work history
Store manager
Tesco
Andover, Hampshire
2004.08 - Current
- I demonstrated strong leadership skills by guiding teams toward achieving strategic goals and high performance.
- I have led and motivated team members to improve productivity, collaboration and results.
- Effectively delegated tasks and responsibilities to maximise team efficiency.
- I built a positive and inclusive team environment that encouraged accountbility and growth; increased motivation and prepared the team for future leadership roles.
- Provided mentorship and coaching to develop team members' skills and confidence.
- Aligned daily operations with company goals and ensure the stores contributes to overall business performance.
- Handled disagreements, contributed and supported in all disciplinary company procedures. Including grievances and dismissals.
- Maintained extremely high store standards ensuring product availability and responding effectively to customer feedback. I help create an environment where customers feel valued and confident in returning to the store.
- Responsible for accurate execution for all payroll and cash handling processes; mainting these precise financial controls, helping to protect the business from errors and discrepencies which contributes to staff satisfaction and trust.
Estate agent
Self employed
Andover, Hampshire
2018.06 - 2020.02
- Combining strong customer service, attention to detail, marketing skills and property legislation; I ensured clients receieved an efficient , transparent and results driven service from initial listing to final completion.
- Assisted buyers in finding suitable properties according to their budget and requirements for successful purchases.
- Applied excellent negotiation skills during deal closing securing beneficial outcomes for clients.
- Negotiated contracts on behalf of clients resulting in favourable terms for both parties involved.
- Managing offers, negotiations and contracts liasing with solicitors, mortgage brokers and surveyors to ensure the timely completions of sales.
- Scheduled viewings for interested buyers, showcasing the best features of each property.
- Organised open house events to increase visibility and interest in listed properties.
- Handled marketing and advertising including creating detailed property descriptions, uploading listings to platfroms such as rightmove and other property portals.
- Enhanced customer satisfaction by promptly addressing enquiries and providing accurate property information.
Education
GCSEs - English, Mathematics, Science
Highdown School
Caversham, Reading 1985.09 - 1990.07
Skills
- Sales and revenue growth in a target driven enviroment
- Sales forecasting
- Delivering exceptional customer service and growing customer base and spend YOY
- Leadership and Team performance management
- Deliver all coaching and motivating teams to deliver expectations
- Resilliance and adaptibilty in competitive retail sector
- Problem solving and conflict resolotion
- Ability to work in part of a wider team aswell as on own
- Strong communication and interpersonnel skills
- Microsoft Office and Excel proficiency
Timeline
Estate agent
Self employed
2018.06 - 2020.02
Store manager
Tesco
2004.08 - Current
GCSEs - English, Mathematics, Science
Highdown School
1985.09 - 1990.07