Morgan Evans
Cardiff,Cardiff
Summary
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Caretaker
Cardiff Council
Cardiff, Cardiff
11.2022 - 11.2024
- Maintained cleanliness and hygiene of premises by performing daily cleaning tasks.
- Ensured safety of the building by conducting regular security checks.
- Provided assistance for minor repairs to ensure functionality of equipment.
- Managed waste disposal, ensuring a clean and healthy environment.
- Conducted risk assessments, promoting health and safety standards.
- Carried out routine inspections, addressing potential issues early on.
- Liaised with service providers for necessary repairs or installations as needed.
- Implemented fire safety measures, reducing risk of incidents.
- Kept outdoor areas clean and tidy; enhanced curb appeal.
- Maintained safe environment for everyone by adhering to company safety policies.
- Enabled efficient site operations by correctly maintaining and ordering cleaning supplies and equipment.
- Swept and mopped hard floors and vacuumed carpeted areas.
- Reported major building faults and concerns to management for prompt repair.
- Kept detailed reports of completed maintenance and servicing work.
- Logged resident complaints and communicated to management for swift resolution.
Delivery driver
Amazon
Cardiff, Cardiff
08.2019 - 09.2022
- Improved client satisfaction by delivering packages promptly and accurately.
- Maintained vehicle cleanliness for a professional appearance.
- Reduced fuel costs with efficient route planning.
- Ensured safety by regular vehicle inspections and maintenance.
- Provided excellent customer service, enhancing company reputation.
- Navigated various routes efficiently, leading to increased route coverage.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Handled fragile items carefully, resulting in zero damage complaints.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Completed deliveries with smile and patient, personalised service.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Carried heavy items to customers' desired location using best moving and handling practices.
Customer assistant
Tesco
Cardiff, Cardiff
11.2017 - 02.2020
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Assisted customers with product selection to ensure satisfaction.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Provided excellent customer service to ensure repeat business.
- Collaborated efficiently with team members to maintain smooth store operations.
- Stocked shelves regularly for easy access to products by customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Operated till systems smoothly, streamlining check-out process for customers.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Ensured health and safety regulations complied within work premises at all times.
Education
GCSEs - 11 Subjects Including Maths, English & Science
Bishop of Llandaff High School
CardiffA-Levels - Economics & Business
Open Study College
CardiffFoundation Level - Business Studies
Cardiff Metropolitan University
CardiffSkills
- Health and safety knowledge
- First Aid
- COSHH
- Handling hazardous materials safely
- Cleaning proficiency
- Knowledge of fire regulations
- Adaptable to weather conditions
- Efficient time management
- Flexibility in hours
- Resilience under pressure
- Navigation proficiency
- Manual handling
- Vehicle maintenance
- Safe driving record
- Self-Motivation for lone working
- Team Working
- Customer Service
- Hand-held computer devices
- Punctual and reliable
- Telephone etiquette
Certification
Driving License
Timeline
Caretaker
Cardiff Council
11.2022 - 11.2024
Delivery driver
Amazon
08.2019 - 09.2022
Customer assistant
Tesco
11.2017 - 02.2020
GCSEs - 11 Subjects Including Maths, English & Science
Bishop of Llandaff High School
A-Levels - Economics & Business
Open Study College
Foundation Level - Business Studies
Cardiff Metropolitan University