Morgan Evans
Cardiff,Cardiff
Summary
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caretaker
Cardiff Council
Cardiff, Cardiff
11.2022 - 11.2024
- Maintained cleanliness and hygiene of premises by performing daily cleaning tasks.
- Ensured safety of the building by conducting regular security checks.
- Provided assistance for minor repairs to ensure functionality of equipment.
- Managed waste disposal, ensuring a clean and healthy environment.
- Conducted risk assessments, promoting health and safety standards.
- Carried out routine inspections, addressing potential issues early on.
- Liaised with service providers for necessary repairs or installations as needed.
- Implemented fire safety measures, reducing risk of incidents.
- Kept outdoor areas clean and tidy; enhanced curb appeal.
- Maintained safe environment for everyone by adhering to company safety policies.
- Enabled efficient site operations by correctly maintaining and ordering cleaning supplies and equipment.
- Swept and mopped hard floors and vacuumed carpeted areas.
- Reported major building faults and concerns to management for prompt repair.
- Kept detailed reports of completed maintenance and servicing work.
- Logged resident complaints and communicated to management for swift resolution.
Delivery driver
Amazon
Cardiff, Cardiff
08.2019 - 09.2022
- Improved client satisfaction by delivering packages promptly and accurately.
- Maintained vehicle cleanliness for a professional appearance.
- Reduced fuel costs with efficient route planning.
- Ensured safety by regular vehicle inspections and maintenance.
- Provided excellent customer service, enhancing company reputation.
- Navigated various routes efficiently, leading to increased route coverage.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Handled fragile items carefully, resulting in zero damage complaints.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Completed deliveries with smile and patient, personalised service.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Carried heavy items to customers' desired location using best moving and handling practices.
Customer assistant
Tesco
Cardiff, Cardiff
11.2017 - 02.2020
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Assisted customers with product selection to ensure satisfaction.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Provided excellent customer service to ensure repeat business.
- Collaborated efficiently with team members to maintain smooth store operations.
- Stocked shelves regularly for easy access to products by customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Operated till systems smoothly, streamlining check-out process for customers.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Ensured health and safety regulations complied within work premises at all times.
Education
GCSEs - 11 Subjects Including Maths, English & Science
Bishop of Llandaff High School
CardiffA-Levels - Economics & Business
Open Study College
CardiffFoundation Level - Business Studies
Cardiff Metropolitan University
CardiffSkills
- Health and safety knowledge
- First Aid
- COSHH
- Handling hazardous materials safely
- Cleaning proficiency
- Knowledge of fire regulations
- Adaptable to weather conditions
- Efficient time management
- Flexibility in hours
- Resilience under pressure
- Navigation proficiency
- Manual handling
- Vehicle maintenance
- Safe driving record
- Self-Motivation for lone working
- Team Working
- Customer Service
- Hand-held computer devices
- Punctual and reliable
- Telephone etiquette
Certification
Driving License
Timeline
Caretaker
Cardiff Council
11.2022 - 11.2024
Delivery driver
Amazon
08.2019 - 09.2022
Customer assistant
Tesco
11.2017 - 02.2020
GCSEs - 11 Subjects Including Maths, English & Science
Bishop of Llandaff High School
A-Levels - Economics & Business
Open Study College
Foundation Level - Business Studies
Cardiff Metropolitan University
Similar Profiles
Madelyn HornerMadelyn Horner
Student Teacher at Cardiff CouncilStudent Teacher at Cardiff Council
MD ROSHID AHMEDMD ROSHID AHMED
Taxi Driver at Cardiff CouncilTaxi Driver at Cardiff Council
Cathy LouCathy Lou
Youth Led Grant Panelist at Cardiff Third Sector CouncilYouth Led Grant Panelist at Cardiff Third Sector Council