Morenike Ajayi
Summary
Results-oriented Business Analyst with extensive experience delivering digital transformation and system implementations within healthcare and technology environments. Proven ability to bridge the gap between clinical stakeholders, operational teams, and technical specialists, ensuring requirements are accurately captured, analysed, and translated into effective digital solutions. Experienced in requirements gathering, clinical workflow analysis, process mapping, and healthcare system implementation, including shared care records and child health information systems. Skilled at facilitating stakeholder workshops, translating complex clinical requirements into technical specifications, and supporting system configuration and testing. Demonstrated expertise in data and API mapping, user story development, UAT coordination, and change management, ensuring successful system adoption. Known for improving operational efficiency, strengthening data quality, and enabling informed decision-making through enhanced digital systems and reporting.
Overview
11
11
years of professional experience
Work history
Business Analyst
Blessed Care Legacy
01.2021 - 03.2026
- Led requirements gathering workshops and interviews with clinicians, administrators, and healthcare staff to define and document complex clinical and operational needs.
- Acted as a bridge between healthcare stakeholders and technical teams, ensuring clinical requirements were accurately translated into technical specifications.
- Analysed existing healthcare workflows, documenting “as-is” processes and designing improved “to-be” workflows aligned with the digital care record system.
- Produced detailed business requirement documents, use cases, and process maps to support system development and configuration.
- Collaborated with technical teams to translate user needs into functional system requirements and configuration specifications.
- Analysed healthcare data structures and supported data modelling and integration of patient information across multiple care settings.
- Developed user stories, test scripts, and test plans to support system development and quality assurance activities.
- Led User Acceptance Testing (UAT) with healthcare staff to ensure the system met clinical and operational requirements.
- Provided training and implementation support to healthcare staff during Go-Live and system rollout, ensuring smooth adoption of the digital care record system.
- Project: Implementation of a Shared Digital Care Record System
Business Analyst
Alite Search Ltd
10.2019 - 01.2021
- Collaborated with cross-functional teams including engineers, product managers, UX designers, and testers.
- Defined technical user stories and acceptance criteria, ensuring requirements were clearly communicated throughout development.
- Worked with Product Owners to prioritise product backlogs and business requirements.
- Conducted data validation and quality checks to ensure compliance with GDPR standards.
- Designed process workflows and system improvements in collaboration with technical teams.
- Facilitated migration of legacy Content Management Systems to modern digital platforms.
- Supported Agile delivery processes, including sprint planning and backlog refinement.
- Contributed across the entire system development lifecycle, from requirements gathering to production releases.
- Executed test scripts and validation activities to ensure system functionality aligned with requirements.
- Projects included digital migration of CMS platforms, GDPR transformation, and mobile application updates.
Business Analyst
NHS Foundation Trust
08.2017 - 10.2019
- Supported the implementation of a centralised digital platform for managing children's health records across healthcare services.
- Conducted requirements elicitation workshops with healthcare professionals, parents, IT teams, and project managers.
- Analysed clinical workflows and identified opportunities for process optimisation and digital transformation.
- Produced business requirements documents, user stories, use cases, and workflow diagrams.
- Acted as a liaison between clinical teams and system developers, translating clinical needs into technical requirements.
- Facilitated stakeholder meetings to gather feedback, resolve issues, and track project progress.
- Supported system testing and validation activities, including UAT coordination with healthcare users.
- Developed training materials and user guides, supporting healthcare professionals during system implementation and adoption.
- Worked closely with data protection and security teams to ensure compliance with healthcare data privacy regulations.
- Project: NHS Digital Child Health Information System Implementation
Business Analyst
Tropics Global College
07.2016 - 07.2017
- Led the digital transformation of the grant's application and allocation process, improving operational efficiency.
- Conducted stakeholder consultations to gather requirements and define system improvements.
- Collaborated with IT teams to implement digital workflow solutions.
- Developed user stories and acceptance criteria for the new system.
- Coordinated User Acceptance Testing (UAT) to validate system functionality.
- Ensured compliance with data governance and security requirements.
- Delivered a successful system rollout, significantly reducing processing time and increasing transparency.
- Project: Digitalisation of Grants Application and Allocation System
Business Analyst
Ares Insurance & Reinsurance Brokers Ltd
02.2015 - 05.2016
- Led the implementation of a Power BI dashboard, improving reporting and analytics capabilities.
- Reengineered the technical change management process, improving workflow efficiency.
- Migrated the client portal to a cloud-based platform, enhancing accessibility and security.
- Improved operational performance, contributing to a 30% increase in user engagement following system migration.
- Project: Digital Transformation and Analytics Modernisation Programme
Education
Level 5 - leadership and management in adult care
Skills
- Requirements Gathering & Stakeholder Workshops
- Clinical Workflow Analysis & Process Mapping
- Documentation of “As-Is” and “To-Be” Processes
- User Stories & Acceptance Criteria Writing
- User Acceptance Testing (UAT) Leadership
- Healthcare Systems Implementation
- CRM Implementation (Dynamics 365, Salesforce)
- Data & API Mapping
- Agile & Sprint Planning
- Business Case Development
- GDS Framework
- Cloud-Based Technologies
- ServiceNow
- Workshop Facilitation
- Change Management & Go-Live Support
- Regulatory Compliance (GDPR, Consumer Duty)
- Microsoft Visio/Project/Excel/P P /Word
- Lucid chart
- Miro
- Oracle
- SDLC
- Adobe Analytics
- Jira, Confluence
References
References are available on request.
Timeline
Business Analyst
Blessed Care Legacy
01.2021 - 03.2026
Business Analyst
Alite Search Ltd
10.2019 - 01.2021
Business Analyst
NHS Foundation Trust
08.2017 - 10.2019
Business Analyst
Tropics Global College
07.2016 - 07.2017
Business Analyst
Ares Insurance & Reinsurance Brokers Ltd
02.2015 - 05.2016