MORENIKE ADEOYE
cardiff,uk
Summary
Delivers empathetic customer support that resolves concerns and strengthens client satisfaction. Trains colleagues, handles escalations, and applies CRM systems to maintain accurate records and consistent service. Streamlines care processes to improve response times and team performance.
Overview
1
1
Language
12
12
years of professional experience
Work History
Beautician
Orennybeautyplace
Lagos, nigeria
01.2020 - 07.2026
- Performed pedicures, manicures, nail filing and nail varnish application.
- Threaded eyebrows to flatter client face shapes.
- Styled hair to enhance client satisfaction by applying latest trends.
- Maintained strict cleanliness and sterilisation protocols for all beauty instruments and workspaces.
- Booked client appointments and sent out reminder emails to avoid missed treatments.
- Built positive relationships with guests to grow loyal, profitable client bases.
Customer Care Representative
Access Bank Plc
Lagos, Nigeria
04.2014 - 09.2019
- Addressed and resolved client concerns with empathy and professionalism, maintaining high standards of customer care.
- Coached and mentored high-performing service teams, leading by example in providing faultless customer care.
- Resolved escalations from customer care members quickly and appropriately to maintain team satisfaction and focus.
- Trained new customer care representatives in best practices, company policies, and use of customer relationship management CRM software.
- Streamlined customer care processes, reducing response times and improving efficiency.
- Oversaw the maintenance of customer care databases, guaranteeing the confidentiality and accuracy of client information.
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues.
Education
Higher National Diploma - science Laboratory Technology
Yaba College of Technology
Yaba01-2012
GCSEs - science
New Lagos College
Lagos01-2005
Skills
- Nail art techniques
- Manicures and pedicures
- Eyelash and eyebrow tinting
- Client consultation
- Process optimisation
- Training delivery
- Team leadership
- Customer relationship management
Languages
English
First Language
Hobbies and interests
- Learning new skills and exploring new interests
- Singing and music
- Outdoor sports and physical activities
- Dancing
Additional Information
- Available to work flexible shifts, including evenings and weekends
- Committed to continuous professional development within health and social care
REFEREES
References available upon request
Timeline
Beautician
Orennybeautyplace
01.2020 - 07.2026
Customer Care Representative
Access Bank Plc
04.2014 - 09.2019
Higher National Diploma - science Laboratory Technology
Yaba College of Technology
GCSEs - science
New Lagos College