Morea Kastrati
London,London
Summary
Accomplished professional with experience in higher education, administration, and management. Currently a Graduate Lecturer in Business at the London School of Science and Technology, delivering engaging lectures, mentoring students, and contributing to curriculum development. Former General Manager at The Arch KBB and Administrator at Konto N.K Company, strengthening operational efficiency and HR functions. Brings strong expertise in communication, educational technology, problem-solving, and team collaboration. Committed to fostering academic excellence and supporting organisational growth through innovative practice.
Overview
11
11
years of professional experience
Work History
Graduate Lecturer in Business
London School of Science and Technology
01.2025 - Current
- Designed and delivered engaging lectures in Business studies, ensuring alignment with curriculum objectives and student learning outcomes.
- Developed and updated course materials, including syllabi, assignments, and assessments to enhance the learning experience.
- Monitored and assessed student performance through grading assignments, exams, and projects, providing timely and constructive feedback.
- Advised and mentored students, offering academic support and guidance on coursework, research, and career development.
- Utilized a variety of teaching methods and technologies to engage students and improve learning outcomes.
- Participated in academic and professional development activities, including workshops, seminars, and conferences, to stay current with trends in education and the field of study.
- Contributed to university committees and events, supporting the institution's goals and enhancing the academic community.
Administrator and Human Resources (Management)
Konto N.K Company
01.2023 - 01.2024
- Making sure all documents and records are organized and properly saved and achieved.
- Provide assistance and support for employees in fulfilling their daily tasks.
- Planning recruitment, training and developing.
- Create and analyse reports for the management.
- Identify and solve problems that may arise at work especially when working remotely.
- Making important decisions in the day-to-day operations of the company.
- Contribute to policy and planning.
- Supervise administrative staff.
- Participate in the development of future information systems.
- Implement actions that improve the quality of service.
- Remote-Voluntary
General Manager
The Arch KBB
01.2018 - 01.2023
- Assist and motivate sales associates to consistently deliver high-value experiences on the selling to every client.
- Coach and provide feedback to the team.
- Manage the customer flow to ensure the best possible service and that no client is left unattended.
- Support the smooth running of the office by carrying out projects and clerical tasks.
- Typing up documents, responding to business enquiries, drawing up contracts and providing customer service.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
- Training other members of staff on IT skills including Word Office, Design software, Xero Accounting software, Google and iCloud.
Customer Service Adviser
Primark Plc
01.2015 - 01.2018
- Created a positive and welcoming atmosphere by clients.
- Answering product questions.
- Advice customers for specific needs.
- Managed customer product and service queries, resolving effectively and efficiently.
- Organized with a high level of attention to detail.
- Handling customer complaints in a calm manor.
- Collaborate with my team and other departments to get the job done.
- Know the company product, service offerings and policies very well.
- Understanding customers’ needs and give solution.
- Product & Service Promotion.
Student Adviser
London South Bank University
01.2015 - 01.2016
- Promotes to students face to face and by email.
- Build professional relationship with students and make them feel important for us.
- Update students on current news and other activities.
- Keep accurate records of all calls and emails made on a computer system.
- Responding to relevant client enquiries.
- Resolve outstanding queries.
- Providing advice and support to students with money and welfare issues.
- Give advice include Student Finance entitlement, student budget management, offering financial assistance.
- Helping to resolve personal issues and offering general academic advice.
- Supporting students to succeed and overcome barriers to learning.
Education
Certificate of Higher Education - PgCert
Anglia Ruskin University
London2026
Certificate of Higher Education - Fellowship
Fellowship of Advance HE (FHEA)
London, ENG2026
Master of Business Administration -
University of Greenwich
01.2019
Diploma of Business Administration and Marketing -
London South Bank University
01.2017
Skills
- Communication skills
- Time management
- Multitasking
- Educational technology proficiency
- Mentoring and leadership
- Flexibility and adaptability
- Problem-solving skills
- Interpersonal skills and empathy
- Administrative and organisational skills
- Comprehensive IT skills
- Student assessment
- Teaching and Curriculum Development
- Team collaboration
- Multi-Lingual understanding
Languages
Albanian
English
Spanish
Custom Section
- Enterprise certificate, SouthBank University, 2016
- Ethnic Minority officer, South Bank University, 2015-2016
- EU Student officer, South Bank University, 2016-2017
- Student union ambassador, South Bank University, 2016
- University Key ambassador, South Bank University, 2016
- Student representative, South Bank University, 2014-2016
- Career Day certificate, Barclays, 2016
- Mentoring scheme, University of Greenwich, 2018-2020
Hobbies and Interests
- Communicating with others, helping and giving advice.
- Reading, with a special interest in business and marketing books.
- Writing during free time.
- Practicing yoga, walking, and camping.
- Spending time with family and friends.
- Involving in community and being helpful.
- Caring for animals.
Interests
- Passionate about reading, writing, and travelling, with a keen interest in exploring diverse cultures and ideas
Timeline
Graduate Lecturer in Business
London School of Science and Technology
01.2025 - Current
Administrator and Human Resources (Management)
Konto N.K Company
01.2023 - 01.2024
General Manager
The Arch KBB
01.2018 - 01.2023
Customer Service Adviser
Primark Plc
01.2015 - 01.2018
Student Adviser
London South Bank University
01.2015 - 01.2016
Certificate of Higher Education - PgCert
Anglia Ruskin University
Certificate of Higher Education - Fellowship
Fellowship of Advance HE (FHEA)
Master of Business Administration -
University of Greenwich
Diploma of Business Administration and Marketing -
London South Bank University