Morais Camambala

• Utilised GPS technology to ensure timely arrivals at destinations.
• Performed regular vehicle maintenance checks to uphold safety standards.
• Accommodated special requests from passengers to improve customer experience.
• Facilitated efficient pick-ups and drop-offs to maximise operational effectiveness.
• Enhanced repeat business by delivering exceptional customer service.
• Managed difficult situations diplomatically, ensuring professionalism and customer satisfaction.

• Monitored and coached agents to improve key performance indicators.

reported results and action plans internally to inform strategy adjustments.

• Delegated tasks effectively, ensuring smooth workflow and high-quality output.
• Organised staff rosters to ensure optimal coverage during peak hours.
• Enforced company policies consistently to maintain discipline within the team.
• Streamlined operations for improved productivity and efficiency.
• Achieved KPIs through team motivation and incentivisation.

• Cultivated strong relationships with customers to increase retention rate.
• Streamlined the sales process for enhanced efficiency and productivity.
• Developed effective sales strategies for improved performance.
• Implemented up-selling techniques, boosted revenue growth.
• Promoted brand awareness for higher market penetration.
• Conducted regular product demonstrations to stimulate interest and drive purchases among prospective clients.

• Negotiated contracts with vendors to secure best possible terms.
• Identified market trends, resulting in enhanced product offerings.
• Drove revenue growth with innovative sales strategies.
• Assessed competitor activities for strategic positioning.
• Handled crisis situations effectively, minimising impact on business operations.

• Ensured high client retention rate with excellent customer service skills.
• Handled complex customer queries, providing satisfactory resolutions promptly.
• Streamlined communication processes for improved efficiency within sales department.
• Fostered strong relations with suppliers, ensuring supply chain efficiency.
• Cultivated an environment of teamwork and motivation amongst staff members.