Morag Irene Dunlop
Edinburgh
Summary
Expert in organizational planning and workflow management with strong proficiency in Microsoft Office. Demonstrated ability in diary and itinerary management, ensuring efficient scheduling and operations. Skilled in communication and relationship management, facilitating seamless conference room operations. Focused on enhancing operational efficiency and supporting strategic objectives.
Overview
1
1
Certification
42
42
years of professional experience
Work history
Case Manager
Department of Work and Pensions
03.2021 - 02.2025
- Taking ownership and managing cases by engaging across DWP to progress claimants in preparation for their journey towards work when they are able.
- Tailor the claimant journey and ensure claimants receive the correct UC amount, at the right time.
- Building positive relationships with claimants that encourage, motivate and build trust by demonstrating empathy and compassion.
- Handling sensitive and challenging situations with all claimants in a positive way, safe guarding as appropriate.
- Making decisions, as deemed appropriate, regarding benefit entitlement by examining the available facts, and giving explanations to claimants as required.
Reception and Administration Work
Hales Recruitment
05.2018 - 08.2020
- General Reception duties which include answering, redirecting and making phone calls.
- Being the first point of contact for visitors; welcoming them, maintaining visitors log book and ensuring relevant ID cards and equipment, as necessary, are issued.
- Making sure they meet with the right department; liaising with HR regarding the arrival of new employees and issuing them with ID cards.
- Helping with their induction.
- Sorting and distribution of mail and emails, arranging travel where necessary.
- Assisting with evacuation of personnel in an emergency.
Supervisor of Executive Office Services
Saudi Arabian Oil Company
12.1982 - 04.2016
- Acted as first point of contact for all visitors and liaised with Visitor’s Office Services when needed to aid attendees of meetings with Upper Management.
- Oversaw the distribution of strictly confidential memos and documentation both electronically and physically.
- Ensured accurate maintenance of Senior Management email addresses.
- Supervised the maintenance and running of two main executive conference rooms with duties which included:
- All booking and booking enquiries.
- Smooth running of equipment.
- Assisting with presentation dry-runs.
- Uploading management presentations when requested.
- Ensuring presenters were comfortable with the equipment being used.
- Aiding first-time presenters to become familiar with the equipment/room.
- Making sure refreshments were in adequate supply.
- Maintaining all Corporate, Executive and General Management telephone directory entries/essential personnel details and updating when necessary, including overseas offices and joint ventures.
- Personally handled requests for visas, travel and personnel hire (maids, drivers etc.) from retiree members of Corporate and Executive Management.
- Created accurate travel plans and itineraries, including the booking of meeting rooms, hotel arrangements and visa requests (along with supporting documentation).
- Performed every day secretarial duties, such as typing and mail delivery.
Education
Undergraduate - Computer-Based Systems, Myth & Culture, Info Literacy, Research Methods
Maryland University
GED - Science, Maths, English, Social Studies
Maine, USASkills
- Organizational planning and workflow management
- Microsoft Office proficiency
- Diary and itinerary management
- Communication and relationship management
- Conference room operations
Certification
Neuro-Linguistic Programme (NLP) training
References
References available upon request.
Interests
Staying active, running, horse riding, snow-skiing, painting, reading., Qualified Schwinn Instructor (Stationary Bike).
Other
Welcome Volunteer Ickworth National Trust, NHS Responder, Weight room attendant in Aramco for approximately 10 years; Former volunteer at Dhahran Women’s Exchange
Timeline
Case Manager
Department of Work and Pensions
03.2021 - 02.2025
Reception and Administration Work
Hales Recruitment
05.2018 - 08.2020
Supervisor of Executive Office Services
Saudi Arabian Oil Company
12.1982 - 04.2016
GED - Science, Maths, English, Social Studies
Undergraduate - Computer-Based Systems, Myth & Culture, Info Literacy, Research Methods
Maryland University