Moon Lad

· Clearing Support Officer: Responded to high volumes of applicant and adviser enquiries via telephone and email, resolving issues promptly and professionally. Logged and updated applicant information accurately across multiple systems, ensuring compliance with institutional policies and GDPR regulations. Accurately transcribed information and produced clear written correspondence for staff, applicants and students.

· Events Support: Assisted with the organisation and delivery of university events, providing excellent customer service during peak periods. Adapted quickly to changing demands to ensure smooth event operations.

· Student Support: Delivered front-line assistance to students and staff, handling queries with professionalism and discretion. Maintained a positive student experience.

• Delivered clinical care, managed patient appointments, referrals and treatment records, ensuring accuracy and confidentiality.
• Oversaw daily clinic administration including appointment scheduling, referral coordination and patient record management.
• Provided day-to-day supervision and support to administrative and dental staff, helping to resolve workflow issues.
• Educated patients about the importance of regular check-ups, leading to increased attendance rates.

• Performed a wide range of dental procedures, including root canal treatments and prosthetic work.
• Maintained accurate patient files, scheduled appointments and supported daily operations of a busy clinic.
• Educated patients on preventive care and treatment pathways, building trust and supporting informed decisions

• Rotated across key specialties, including Oral Surgery, Prosthodontics, and Community Dentistry.
• Conducted oral health assessments and contributed to public health education initiatives.
• Assisted in routine and complex dental procedures, gaining hands-on clinical experience.
• Educated patients on postoperative and general oral health care.