Monty Watson

• Customer Excellence: Provided high-quality service in line with Waitrose brand standards, proactively assisting customers with queries and locating items.
• Operational Efficiency: Managed stock rotation and replenishment with high attention to detail, ensuring the shop floor remained tidy and fully stocked during peak hours.
• Team Collaboration: Worked effectively within a fast-paced team to meet daily delivery deadlines and maintain department standards.
• Problem Solving: Handled checkout transactions and resolved minor customer issues efficiently, maintaining a calm and professional manner.

During my time at Linfgfield racecourse I was Responsible for providing energetic and professional customer service within a major UK sporting venue. Key duties include food and drink service, maintaining hygiene standards, and assisting guests with directions and information. As a result of i have adapted and learnt the ability to remain calm under pressure and work effectively as part of a large, diverse team.

• Facilitated completion of one-week placement within sales department to understand property sales and lettings processes.
• Assisted senior negotiators in observing negotiation and persuasion techniques in challenging scenarios.
• Supported client database updates to ensure accurate recording of contact information and property preferences.