Montel Young
London,Greater London
Summary
Customer-orientated, strategic-thinking Sales Professional with over 6 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
I offer strong problem-solving abilities and collaborative mindset. Knowledgeable about project management, team leadership, and technical troubleshooting. Ready to use and develop communication, analytical thinking, and leadership skills in a new challenging role. This has been developed through my Prince2 Project Management course.
Experienced Office Management and Administration Professional with 8 years of experience optimising productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organisational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
With the use of my social media platform I have been able to integrate that knowledge into my professional working environment also which has benefited employers previously and something i would be happy to discuss undertaking in the right role additionally.
Dependable healthcare professional with strong organisational and communication skills. Proven ability to manage administrative tasks and coordinate healthcare services. Committed to enhancing patient care and operational efficiency in medical settings.
Overview
12
12
years of professional experience
Work history
Service Manager
North Middlesex University Hospital
City of London, Greater London
02.2021 - Current
- Supported departmental budget governance for expenditures, materials and labour.
- Implemented new policies to reach regulatory compliance.
- Coached and mentored new team members to build high-performing team for optimum productivity.
- Regularly monitored operational progress against budgets to ensure cost-effective, efficient service provision.
- Carried out thorough risk assessments to verify continued compliance with North Middlesex University Hospital Guidelines health and safety regulations.
- Prepared rotas and assigned workloads to achieve service targets.
Sales executive/Project Manager
Target Property
London, Greater London
03.2019 - 02.2021
- Worked closely with mortgage advisors aiding client financing decisions.
- Expedited issue resolution to minimise delays in project timelines.
- Organised open house viewings for increased footfall.
- Developed tailored marketing strategies, increasing property exposure.
- Streamlined buying process to ensure smooth transaction for clients.
- Tailored sales approach according to client needs, enhancing buyer experience.
- Built a solid network of contacts within the property industry contributing to business growth.
- Successfully sold properties by utilising engaging sales pitches.
- Guided the development of project objectives, established clear performance expectations.
Trader (Part Time) Mainly Evenings
Samuel & Co Trading
London, Greater London
05.2018 - 06.2021
- Enhanced profitability by implementing innovative trading algorithms.
- Maintained updated knowledge of global economic conditions to inform trading decisions.
- Analysed financial markets to predict trade trends.
- Monitored market developments, resulting in timely adjustments to trading positions.
- Collaborated with sales teams to identify new business opportunities in the market.
- Exercised sound judgement in managing a diverse range of asset classes including equities, commodities and derivatives.
- Identified profitable investment opportunities through detailed research and analysis.
Deputy Manager
North Middlesex University Hospital
City of London, Greater London
09.2017 - 02.2019
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Analysed data and identified opportunities to minimise operating costs.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Developed business plans to deliver sustained growth.
- Reduced staff turnover by building positive company culture.
- Facilitated on-site staff training, developing processes and procedures to increase operational accuracy.
Administrative Assistant
North Middlesex University Hospital
City of London, Greater London
08.2016 - 02.2017
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
- Maintained office files in both electronic and hard copies.
- Responded to telephone enquiries from clients, vendors and members of public.
- Improved current filing system by moving to cloud-based storage solution.
- Increased customer satisfaction by greeting visitors promptly and professionally.
- Verified documents and associated records to catch and resolve discrepancies.
- Managed office inventories, restocking supplies and placing purchase orders to maintain adequate stock levels.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Drafted meeting agendas and followed up on team action items.
- Standardised department filing system to increase efficiency.
Personal Trainer & Nutritionist
Self employed / Work with Myprotein
London, London / Web based
03.2021 - Current
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Designed and executed individual and small group exercise fitness classes and regimens.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Built client capabilities through strength training, cardiovascular exercise and stretching.
- Properly educated clients to improve attainment of individualised wellness objectives.
- Managed diary to maximise client bookings.
- Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
- Maintained awareness of latest personal training techniques and best practices by researching trends.
- Used Instagram and Facebook effectively to grow client engagement and recommendations.
- Taught clients how to properly operate exercise equipment.
- Increased client retention by implementing successful, person-centred fitness strategies.
Football Player
Queens Park Rangers
City of London, Greater London
10.2013 - 01.2016
- Improved physical stamina and skill through dedicated daily training.
- Adapted position played to best suit team and optimise results.
- Received and implemented constructive criticism and feedback from coaches and mentors to make strides in performance development.
- Trained regularly for improved fitness, capability and performance.
- Dedicated hours to daily training, building strength, stamina and endurance.
- Adapted performance and style of play to suit changing event conditions.
- Improved year-on-year results through dedicated personal physical and mental development programmes.
- Applied advice on nutrition and diet planning to improve personal fitness and abilities.
- Followed trainer and coach advice to manage, rehabilitate and prevent injuries.
- Remained knowledgeable in current sporting laws and regulations for full compliance.
- Collaborated with coaches to develop key competitive strategies.
- Supported and mentored junior athletes to advance overall team performance.
- Attended physio appointments to maintain peak physical condition.
Education
Nutrition for Weight Management and Athletic Perf - Fitness
Origym
London06.2022
Level 3 Personal Trainer - Fitness
Personal Trainer Collective
London04.2021
Level 2 Fitness instructor - Fitness
Personal Trainer Collective
London03.2021
Project Management - Project Management
Prince 2
London05.2016
GCSEs -
Winchmore School
City of London05.2012
Skills
- Sales trend analysis
- Social media trends monitoring
- Project management principles
- Strong sales acumen
- Building project management
- Adaptable leadership
- Social media platform knowledge
Timeline
Personal Trainer & Nutritionist
Self employed / Work with Myprotein
03.2021 - Current
Service Manager
North Middlesex University Hospital
02.2021 - Current
Sales executive/Project Manager
Target Property
03.2019 - 02.2021
Trader (Part Time) Mainly Evenings
Samuel & Co Trading
05.2018 - 06.2021
Deputy Manager
North Middlesex University Hospital
09.2017 - 02.2019
Administrative Assistant
North Middlesex University Hospital
08.2016 - 02.2017
Football Player
Queens Park Rangers
10.2013 - 01.2016
Nutrition for Weight Management and Athletic Perf - Fitness
Origym
Level 3 Personal Trainer - Fitness
Personal Trainer Collective
Level 2 Fitness instructor - Fitness
Personal Trainer Collective
Project Management - Project Management
Prince 2
GCSEs -
Winchmore School